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  • Compare contents and personal liability insurance
  • Contents and personal liability

CSS Insurance – Contents and personal liability insurance

Below you can find information on the home contents and personal liability insurance offered by CSS Insurance. It is divided into product characteristics, information about the insurance company and customer satisfaction.


Products from CSS Insurance

  • Private customers insurance (Contents insurance)

    Fire
    Cover also includes scorching as well as damage caused by accidental exposure to cooking or heating fire or other sources of heat up to CHF 5,000.

    Natural hazards
    Damage caused by the natural hazards high water, flooding, storms (winds of at least 75 km/h that uproot trees or unroof buildings in the vicinity of the insured property), hail, avalanches, weight of snow, rockslides, rockfall and landslides.

    Water
    Damage caused by water leaking from pipes, by rain, snow or meltwater inside the building, provided the water entered through the roof, by groundwater or slope seepage water inside the building and by oil leaking from heating systems or heating oil tanks.

    Theft
    Damage to home contents caused by burglary, robbery or simple theft. Jewellery is covered up to 20% of the sum insured, max. CHF 20,000. This limit can be increased by a further CHF 20,000 or CHF 40,000 by taking out corresponding supplementary insurance. Damage to home contents caused by theft that is considered neither burglary nor robbery and occurs outside the insured location (supplementary insurance).

    Glass breakage
    Cover includes breakage of building and furniture glass or breakage of furniture made of glass-like synthetic materials (including glass ceramic stove tops) as well as washbasins, toilets, bidets, tables and kitchen worktops made of stone in rooms used solely by the policyholder and people living in the same household.

    Extent of cover
    • Maximum cover for jewellery in case of simple theft at the place of insurance or burglary if stolen items were not locked inside a safe of at least 100 kg or a wall safe: 20% of the sum insured up to CHF 20,000. This limit can be increased by a further CHF 20,000 or CHF 40,000 by taking out corresponding supplementary insurance.
    • Cover for money and high-value contents: CHF 5,000 (simple theft not covered).
    • Cover for home contents outside the home (excluding simple theft): CHF 20,000
    • Cover for home contents outside the home (including simple theft) including accidental damage: CHF 10,000
    • Cover for guests' belongings (excluding money and high-value items): CHF 5,000
    • Cover for professional tools and equipment: CHF 5,000
    • Cover for expenses (e.g. emergency doors, provisional repair of broken glass, hotel expenses, removal and disposal costs, charges for blocking and replacing documents such as ID cards, passports, credit cards, etc.): CHF 10,000
    • Cover for scorching as well as damage caused by accidental exposure to cooking or heating fire or other sources of heat: CHF 5,000

    Deductibles
    The deductible is generally CHF 200; CHF 500 for natural hazards. For mobile phone repair costs up to CHF 300, the deductible is CHF 100.

    Other points to note
    All CSS customers receive a discount of 10%.
    • CSS offers a 10% discount to customers that are still under the age of 26 at the time of contract conclusion.
    • CSS offers an annual long-term contract discount of 3% to customers with a 3-year contract, and 5% to those with a 5-year contract.
    • CSS offers a no-claims bonus of 10% after 3 consecutive claim-free years of insurance, in which it was not required to pay any benefits, up to a maximum of 30% after 8 consecutive claim-free years. This bonus is also offered to customers that were given a corresponding no-claims bonus by their previous insurer. For this, a written confirmation from the previous insurer is required.

    Additional cover options
    • Simple theft away from home
    • Furniture glass and building glass
    • Home contents accidental damage (damage, including electrical damage, occurring unexpectedly to insured contents)
    • Misuse and blocking service for customer, credit, bank, post office and SIM cards (monetary loss up to CHF 6,000 caused by the misuse of these cards; a free card blocking service is also offered)
    • Earthquakes and volcanic eruptions (damage to, destruction of or loss of items from the insured home contents in Switzerland caused suddenly and unexpectedly by earthquakes or volcanic eruptions)
    • Increased jewellery cover (increase to the basic insurance limit of a further CHF 20,000 or CHF 40,000)

  • Private customers insurance (Personal liability insurance)

      Conditions applying to third-party vehicles
      • Included in basic cover: bonus loss and deductible (if any) in liability insurance for damage caused by the use of third-party vehicles.
      • Optional supplementary insurance: damage to third-party vehicles (cars, motorcycles and delivery vans up to a total weight of 3.5 tons).
      • Damage is only covered if it occurs in Switzerland or a bordering country (Principality of Liechtenstein, Germany, France, Italy or Austria).

      Conditions applying to property
      • Insured liability is limited to one owner-occupied property containing no more than 3 apartments, one holiday home and one unregistered mobile home in a permanent location.
      • Liability claims resulting from condominium ownership are also covered as a complement to the homeowner association's existing property liability insurance.
      • Liability cover for builder-owners is included for renovations up to a sum of CHF 100,000.

      Cover for children
      Cover generally provided for damage caused by children and other household members who are under age, have been declared incompetent or lack mental capacity, including children being looked after (free of charge), and including those who are only staying temporarily with the insured person.

      Extent of cover
      • Cover for damage caused by children and other household members lacking mental capacity is limited to CHF 200,000.
      • Damage arising from a secondary occupation is covered if the income is less than CHF 18,000 per year.
      • Damage caused by sportsmen and sportswomen during the sporting activity is also covered (excluding legal liability) up to CHF 2,000.
      • Damage to property caused by pets is also covered (excluding legal liability) up to CHF 2,000.

      Deductibles
      • The deductible is generally CHF 200.
      • In the case of end-of-tenancy claims, the deductible is deducted once in each case.
      • In the case of damage caused by driving a third-party vehicle, the deductible is 10% per claim, and a minimum of CHF 500. The same deductible applies to damage arising from the hiring or borrowing of horses owned by third parties.

      Other points to note
      • CSS offers all its existing customers a 10% discount.
      • CSS offers a 10% discount to customers that are still under the age of 26 at the time of contract conclusion.
      • CSS offers an annual long-term contract discount of 3% to customers with a 3-year contract, and 5% to those with a 5-year contract.

      Additional cover options
      • Driving third-party vehicles (cars, motorcycles and delivery vans up to a total weight of 3.5 tons)
      • Hiring and borrowing horses owned by third parties
      • Waiver of right to reduce benefits in the event of gross negligence (gross negligence waiver)
      • Secondary, self-employed occupations
Compare contents and personal liability insurance

Customer satisfaction with CSS Insurance

5.4 Competence and commitment of employees

5.1 Comprehensibility and clarity of customer information

5.3 Insurer's availability

4.9 Satisfaction with amount of premium

5.3 Handling of claims

5.2 Overall rating

Information about the insurance company

Insurer
CSS Versicherung AG
Head office
Lucerne

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