Overview of health insurers

Swiss health insurance

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In 2017, comparis.ch conducted a representative survey on customer satisfaction with the Swiss health insurance companies in collaboration with the market research institution, GfK. A total of more than 2400 persons from all linguistic regions of Switzerland were surveyed. They rated the competence and commitment of the insurance employees, their satisfaction with the invoicing process, and the comprehensibility of customer information.
Provider Rating Details
Swica Good (5.4) Individual ratings Comments
Agrisano Good (5.3) Individual ratings Comments
Concordia Good (5.3) Individual ratings Comments
ÖKK Good (5.3) Individual ratings Comments
Helsana Good (5.2) Individual ratings Comments
KPT / CPT Good (5.2) Individual ratings Comments
Philos
(offered by Groupe Mutuel)
Good (5.2) Individual ratings Comments
Progrès
(offered by the Helsana Group)
Good (5.2) Individual ratings Comments
Sanitas Good (5.2) Individual ratings Comments
Atupri Good (5.1) Individual ratings Comments
EGK-Gesundheitskasse Good (5.1) Individual ratings Comments
Sanagate Good (5.1) Individual ratings Comments
Sympany - Vivao Good (5.1) Individual ratings Comments
Visana Good (5.1) Individual ratings Comments
Arcosana
(offered by CSS Group )
Good (5) Individual ratings Comments
CSS Good (5) Individual ratings Comments
Intras
(offered by CSS Group )
Good (5) Individual ratings Comments
Avenir
(offered by Groupe Mutuel)
Satisfactory (4.8) Individual ratings Comments
Mutuel Assurance Satisfactory (4.8) Individual ratings Comments
Easy Sana
(offered by Groupe Mutuel)
Satisfactory (4.7) Individual ratings Comments
Assura Satisfactory (4.6) Individual ratings Comments
Supra Satisfactory (4.5) Individual ratings Comments

Source: comparis.ch

Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor <br /> All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.