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Overview of health insurers

Best health insurer in Switzerland 2019

This year, comparis.ch has once again surveyed the Swiss population to assess its level of satisfaction with Swiss health insurance companies. In June 2019, market research institute Intervista canvassed the opinions of over 2'800 people from all four language regions.

In addition to their overall satisfaction, the respondents rated the following quality criteria: Competence and commitment of employees, Satisfaction with billing (clarity, speed and goodwill with regard to payments etc.), Clarity and comprehensibility of customer information.

Provider
Rating
Details
Agrisano
Good (5.4)
EGK-Gesundheitskasse
Good (5.4)
Swica
Good (5.4)
KPT
Good (5.3)
Progrès

(offered by the Helsana Group)

Good (5.3)
Atupri
Good (5.2)
Concordia
Good (5.2)
CSS - Arcosana
Good (5.2)
Helsana
Good (5.2)
ÖKK
Good (5.2)
Sanagate

(a company of the CSS Group)

Good (5.2)
Sanitas
Good (5.2)
Sympany - Vivao
Good (5.2)
Visana
Good (5.2)
Avenir

(offered by Groupe Mutuel)

Good (5.1)
CSS
Good (5.1)
Easy Sana

(offered by Groupe Mutuel)

Good (5.1)
CSS - Intras
Good (5.0)
Philos

(offered by Groupe Mutuel)

Satisfactory (4.9)
Mutuel Assurance

(offered by Groupe Mutuel)

Satisfactory (4.8)
Assura
Satisfactory (4.7)
Supra

(offered by Groupe Mutuel)

Satisfactory (4.7)

Source: comparis.ch

Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

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