Health insurance premiums increase each year. The reason for this is the constant rise in the cost of healthcare. This makes it all the more important not only to make sure you have the right deductible and premium for your needs, but also to choose the best health insurance company. But which health insurer was considered the best in Switzerland in 2018? In 2018, comparis.ch teamed up with market research experts GfK to conduct a representative survey on customer satisfaction with Swiss health insurance companies. More than 2,100 persons from all linguistic regions of Switzerland were surveyed. They rated the competence and commitment of health insurance staff, satisfaction with the invoicing process and the comprehensibility of customer information.
Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.
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