Visana health insurance

Visana - Premium development

Canton
Age group

Premium calculation is based on a deductible rate of CHF 300 (deductible rate of CHF 0 in case of children) with inclusion of accidents. When selecting a canton, premium region 1 will be displayed. Not all insurances are on offer in every canton. Where a specific insurance is not available, the premium development view will remain empty.

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Experiences and questions regarding Visana in our forum

20/03/2006 from Lynne

Termination of policy

I am currently insured with Avanex until the end of 2006. However, I will start a new job on 1 August 2006 and my new employer provides health insurance for me. Am I able to terminate my health insurance with Avanex at the end of July? I have complementary insurance with Visana until the end of Dec. More

Rating

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2 comments | read 667 time(s)



Customer satisfaction with Visana

good(5.1)
good(5.1)
Competence and helpfulness of employees
good(5.1)
Statements (clarity, prompt payment, goodwill etc.)
good(5)
Clarity and comprehensibility of customer information
In 2017, comparis.ch conducted a representative survey on customer satisfaction with the Swiss health insurance companies in collaboration with the market research institution, GfK. A total of more than 2400 persons from all linguistic regions of Switzerland were surveyed. They rated the competence and commitment of the insurance employees, their satisfaction with the invoicing process, and the comprehensibility of customer information.
  • Mark 6.0 – 5.5: excellent
  • Mark 5.4 – 5.0: good
  • Mark 4.9 – 4.5: satisfactory
  • Mark 4.4 – 4.0: adequate
  • Mark 3.9 – 1.0: inadequate
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

Visana - efficiency of administration

National winner
Administrative costs
2.9% of premiums

Collection of data 11/2017

When is a health insurance company efficient?
Health insurance companies are considered efficient
if their administrative costs are less than 4.2% of premiums.

Visana – company details

Reserves of the health insurer Visana
2014
2015
Number of policyholders
More information
Number of policyholders
Average number of policyholders in the previous year (basic insurance only).
443,302 450,169
Reserves in millions of CHF
More information
Reserves in millions of CHF
Including reserves for optional daily benefits insurance.
775.2 883.0
Minimum reserves in millions of CHF
More information
Minimum reserves in millions of CHF
Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.
340.3 411.0
Solvency ratio
More information
Solvency ratio
The solvency ratio indicates the ratio between the existing reserves and the minimum amount.
228.0%
215.0%
comparis.ch displays the supervision data published by the FOPH. comparis.ch does not guarantee the accuracy of the data. Last updated: 28.09.2017

How to contact Visana

Visana AG
Weltpoststrasse 19/21
Postfach 253
3000 Bern 15
Tel. 031 357 91 11
Fax 031 357 96 22
info@visana.ch


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