Ranking of personal liability and contents insurance providers
This year, comparis.ch has once again surveyed the Swiss population to assess its level of satisfaction with Swiss contents and personal liability insurers. In June 2019, market research institute Intervista canvassed the opinions of over 2'600 people from all four language regions. In addition to their overall satisfaction, the respondents rated the following quality criteria: competence and commitment of employees, clarity and comprehensibility of customer information, availability of the insurer, satisfaction with the premium price, speed and goodwill with regard to claims handling.
Customer satisfaction survey 2019
Source: comparis.ch
Rating scale
- Mark 5.5 – 6 = Very good
- Mark 5 – 5.4 = Good
- Mark 4.5 – 4.9 = Satisfactory
- Mark 4 – 4.4 = Adequate
- Mark below 4 = Poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.