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  • Compare contents and personal liability insurance
  • Contents and personal liability

Ranking of personal liability and contents insurance providers

This year, comparis.ch has once again surveyed the Swiss population to assess its level of satisfaction with Swiss contents and personal liability insurers. In June 2020, market research institute Intervista canvassed the opinions of over 2'300 people from all four language regions. In addition to their overall satisfaction, the respondents rated the following quality criteria: competence and commitment of employees, clarity and comprehensibility of customer information, availability of the insurer, satisfaction with the premium price, speed and goodwill with regard to claims handling.

Customer satisfaction survey 2020

Provider
Rating
Details

Swiss Mobiliar
5.4 Good
Individual ratings
Vaudoise
5.4 Good
Individual ratings
AXA
5.3 Good
Individual ratings
smile.direct
5.3 Good
Individual ratings
Visana
5.3 Good
Individual ratings
Allianz Suisse
5.2 Good
Individual ratings
Baloise Insurance
5.2 Good
Individual ratings
CSS Insurance
5.2 Good
Individual ratings
Helvetia
5.2 Good
Individual ratings
Zurich
5.2 Good
Individual ratings
Generali
5.1 Good
Individual ratings

Source: comparis.ch

Rating scale

  • Mark 5.5 – 6 = Very good
  • Mark 5 – 5.4 = Good
  • Mark 4.5 – 4.9 = Satisfactory
  • Mark 4 – 4.4 = Adequate
  • Mark below 4 = Poor

All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

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