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  • Insurance
  • Contents and personal liability

Ranking of personal liability and contents insurance providers

In 2018, comparis.ch conducted a survey on customer satisfaction with the Swiss personal liability and contents insurance companies in collaboration with the market research institution, GfK. A total of more than 1000 persons from all linguistic regions of Switzerland were surveyed. They rated the competence of the insurance employees, the insurer's availability by telephone, the comprehensibility of customer information, the speed and goodwill with which a claim was handled, and the satisfaction with the amount of the insurance premium.

Customer satisfaction survey 2018

Provider
Rating
Details

Swiss Mobiliar
5.4 Good
Individual ratings | Comments
smile.direct
5.3 Good
Individual ratings | Comments
Vaudoise
5.3 Good
Individual ratings | Comments
Allianz Suisse
5.2 Good
Individual ratings | Comments
AXA
5.2 Good
Individual ratings | Comments
Baloise Insurance
5.2 Good
Individual ratings | Comments
Generali
5.2 Good
Individual ratings | Comments
Helvetia
5.2 Good
Individual ratings | Comments
Zurich
5.2 Good
Individual ratings | Comments
Visana
5.1 Good
Individual ratings | Comments
CSS Insurance
4.9 Satisfactory
Individual ratings | Comments

Source: comparis.ch

Rating scale

  • Mark 5.5 – 6 = Very good
  • Mark 5 – 5.4 = Good
  • Mark 4.5 – 4.9 = Satisfactory
  • Mark 4 – 4.4 = Adequate
  • Mark below 4 = Poor

All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

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