Questions for comparis.ch@Model.TitleTagString>
Will my data be kept confidential?
Your rating will remain confidential and anonymous. Your answers are only used for this rating and no personal data such as name or age are collected. However, to prevent misuse in the form of multiple entries, we will ask you for your mobile number. If you choose to provide it, it will not be used for any other purpose. It will be stored separately and deleted later on.
What is the difference between verified and unverified ratings?
Patients have two possibilities to provide a verified rating. They can either authenticate themselves through a text message or by entering a personal code. You can obtain this code from a health care specialist, e.g. your treating physician. This verification serves to avoid multiple entries by the same person and thus prevent misuse.
If a patient does not provide a mobile number or code, his/her rating is saved as "unverified".
Which hospitals have been included in the rating?
All Swiss hospitals and birthing centres that are on the official list of the Federal Office of Public Health (FOPH).
Does comparis.ch collaborate with hospitals?
comparis.ch is very pleased to collaborate with hospitals because our aim is to improve the transparency of hospital services in the interests of the patients an their relatives. At the same time, comparis.ch attaches great importance to independence. The hospitals cannot influence their ratings directly; they can only ask their patients to participate in the survey.
How is the patient satisfaction established?
The patient satisfaction rating is the result of surveys among patients. Patients can rate their stay at a hospital based on the following aspects:
- Hospital services*
- Hospital processes
- Quality of care
- Whether they would recommend the hospital to others
These criteria all have the same weight; i.e. they make up the total rating in equal parts.
*The "hospital services" part is based on the questions from the National Association for Quality Development in Hospitals and Clinics (ANQ).
Why does comparis.ch make a hospital comparison?
With the hospital comparison, comparis.ch creates transparency and enables patients to choose the hospital that has the best rating with regard to their personal needs and preferences for their upcoming treatment. In fact, not every hospital is suitable for every type of treatment and every patient requirement. The hospital comparison from comparis.ch is designed to enable patients to make the best choice.
Why can't I find my hospital?
The comparison only includes Swiss hospitals that are on the official list of the Federal Office of Public Health (FOPH).
What is this code and how do I get one?
The verification code serves to prevent misuse in the form of multiple entries. You can obtain this code from a health care specialist such as your doctor or your midwife. Please enquire with them directly.
What does the number of cases imply and where does comparis.ch obtain the data?
The number of cases indicates how many cases of a kind (e.g. spontaneous delivery) are treated in a specific hospital per year. This can serve as an indicator for how much experience this hospital has with a specific case. The most crucial factor, of course, is how experienced the individual employees are. When in doubt, we suggest you ask the specialist treating you how experienced they are.
The comparison always shows the total number of cases in Switzerland per year. The Federal Office of Public Health (FOPH) publishes the numbers once a year. The figures usually date back two years.