Questions for comparis.ch@Model.TitleTagString>
How do I view and submit a hospital rating?
Patients can evaluate and rate their stay in hospital using the Comparis hospital comparison tool. All patients and former patients are invited to submit a rating or review of the hospital in question.
Will my data be kept confidential?
Your rating will remain confidential and anonymous. Your answers are only used for this rating and no personal data such as name or age are collected. However, to prevent misuse in the form of multiple entries, we will ask you for your mobile number. If you choose to provide it, it will not be used for any other purpose. It will be stored separately and deleted later on.
What is the difference between verified and unverified ratings?
Patients have two possibilities to provide a verified rating. They can either authenticate themselves through a text message or by entering a personal code. You can obtain this code from a health care specialist, e.g. your treating physician. This verification serves to avoid multiple entries by the same person and thus prevent misuse.
If a patient does not provide a mobile number or code, his/her rating is saved as "unverified".
What is this code and how do I get one?
The verification code serves to prevent misuse in the form of multiple entries. You can obtain this code from a health care specialist such as your doctor or your midwife. Please enquire with them directly.
How many hospitals are there in Switzerland?
According to the Swiss Federal Statistical Office, there were 281 hospital organizations in Switzerland in 2017. They operate in 572 locations. Of these hospital organizations, 102 are general hospitals and 179 are special clinics (psychiatry, rehabilitation/geriatrics, other). As mergers between these hospital organizations are on the increase, their numbers are diminishing.
You can find an overview of all the hospitals and clinics in the Comparis hospital list.
Source: Federal Statistical Office (page in German and French only)
Which hospitals can be rated?
All the Swiss hospitals and birthing centres that are on the official list of the Federal Office of Public Health (FOPH) (link in German and French only).
What is the standard of quality of hospitals and clinics in Switzerland?
The quality of hospitals and clinics varies depending on the department and the branch of medicine. In the Comparis hospital comparison tool, patient satisfaction and case numbers are used as quality criteria. If the quality and quantity of ratings is sufficient, an overall score is determined for the relevant branch of medicine in that hospital.
Does comparis.ch collaborate with hospitals?
comparis.ch is very pleased to collaborate with hospitals because our aim is to improve the transparency of hospital services in the interests of the patients an their relatives. At the same time, comparis.ch attaches great importance to independence. The hospitals cannot influence their ratings directly; they can only ask their patients to participate in the survey.
Why has comparis.ch created a hospital comparison tool?
With the hospital comparison, comparis.ch creates transparency and enables patients to choose the hospital that has the best rating with regard to their personal needs and preferences for their upcoming treatment. In fact, not every hospital is suitable for every type of treatment and every patient requirement. The hospital comparison from comparis.ch is designed to enable patients to make the best choice.
How is patient satisfaction determined?
The patient satisfaction rating is the result of surveys among patients. Patients can rate their stay at a hospital based on the following aspects:
- Hospital services*
- Hospital processes
- Quality of care
- Whether they would recommend the hospital to others
These criteria all have the same weight; i.e. they make up the total rating in equal parts.
*The "hospital services" part is based on the questions from the National Association for Quality Development in Hospitals and Clinics (ANQ).
What does the number of cases imply and where does comparis.ch obtain the data?
The number of cases indicates how many cases of a kind (e.g. spontaneous delivery) are treated in a specific hospital per year. This can serve as an indicator for how much experience this hospital has with a specific case. The most crucial factor, of course, is how experienced the individual employees are. When in doubt, we suggest you ask the specialist treating you how experienced they are.
The comparison always shows the total number of cases in Switzerland per year. The Federal Office of Public Health (FOPH) publishes the numbers once a year. The figures usually date back two years.
Why can't I find my hospital?
The comparison only includes Swiss hospitals that are on the official list of the Federal Office of Public Health (FOPH).