Best health insurer in Switzerland 2025
Together with the market research institute Innofact, Comparis surveyed the Swiss population to assess their satisfaction with health insurers. In May 2025, the opinions of 4,500 people from all four Swiss language regions were collected regarding their satisfaction with their health insurer and its services.
| Provider | Category | Rating | Distinctions |
|---|---|---|---|
| Aquilana | Silver | 5.1 | Winner quality and service, winner overall satisfaction |
| Helsana | Silver | 5.1 | Winner quality and service, winner information and transparency, winner touchpoints and contact |
| SWICA | Silver | 5.1 | Winner quality and service, winner information and transparency, winner touchpoints and contact, winner overall satisfaction |
| ÖKK | Silver | 5.1 | Winner quality and service |
| Agrisano | Silver | 5.0 | Winner quality and service |
| Atupri | Silver | 5.0 | |
| Concordia | Silver | 5.0 | |
| EGK-Gesundheitskasse | Silver | 5.0 | |
| Sana 24 | Silver | 5.0 | |
| Visana | Silver | 5.0 | |
| Vivacare | Silver | 5.0 | |
| CSS | 4.9 | ||
| KPT | 4.9 | ||
| Sanitas | 4.9 | ||
| Sympany | 4.9 | ||
| Avenir | 4.8 | ||
| Mutuel Assurance | 4.8 | ||
| Philos | 4.8 | ||
| Assura | 4.7 |
Source: comparis.ch
What’s more, Comparis has been handing out its Efficiency Award since 2015; this goes to the Swiss health insurers with the lowest administrative costs.
Methodology
4,500 people across Switzerland are surveyed about their satisfaction with companies and their services. The following aspects are assessed in the survey:
Value for money
Touchpoints and contact
Quality and service
Information and transparency
The participants each give a rating of 1 (worst) to 6 (best). A rating of 4 means “sufficient”. In addition, overall satisfaction with the company is assessed, also on a scale from 1 to 6. These four aspects and overall satisfaction are used to calculate a weighted average.
The new Comparis Quality Label gives an award to the providers with the best ratings:
Providers with a Comparis Rating of 5.5 or higher: Platinum
Providers with a Comparis Rating of 5.2 to 5.4: Gold
Providers with a Comparis Rating of 5.0 and 5.1: Silver
Does your health insurer skimp on service?
Whether it’s just for you or for your whole family, find the right health insurance in 2025. You can calculate premiums on Comparis and request several non-binding quotes.
All individual marks in detail
| Provider | Overall rating | Value for money | Touchpoints and contact | Quality and service | Information and transparency | Overall satisfaction |
|---|---|---|---|---|---|---|
| Aquilana | 5.1 | 5 | 5 | 5 | 5 | 5.2 |
| Helsana | 5.1 | 4.9 | 5.1 | 5.1 | 5.1 | 5.1 |
| SWICA | 5.1 | 4.9 | 5.1 | 5.1 | 5.1 | 5.2 |
| ÖKK | 5.1 | 5 | 5 | 5 | 5 | 5.1 |
| Agrisano | 5.0 | 5 | 4.9 | 4.9 | 4.9 | 5 |
| Atupri | 5.0 | 4.9 | 5 | 4.9 | 4.9 | 5 |
| Concordia | 5.0 | 4.8 | 5 | 5 | 5 | 5.1 |
| EGK-Gesundheitskasse | 5.0 | 4.7 | 5 | 5 | 4.9 | 5.1 |
| Sana 24 | 5.0 | 4.8 | 5 | 5 | 4.9 | 5.1 |
| Visana | 5.0 | 4.8 | 5 | 5 | 4.9 | 5.1 |
| Vivacare | 5.0 | 4.8 | 5 | 5 | 4.9 | 5.1 |
| CSS | 4.9 | 4.7 | 4.9 | 5 | 4.9 | 5 |
| KPT | 4.9 | 4.8 | 4.9 | 4.9 | 4.9 | 5 |
| Sanitas | 4.9 | 4.7 | 5 | 4.9 | 4.9 | 5 |
| Sympany | 4.9 | 4.8 | 5 | 4.8 | 4.8 | 5 |
| Avenir | 4.8 | 4.7 | 4.8 | 4.8 | 4.8 | 4.9 |
| Mutuel Assurance | 4.8 | 4.7 | 4.8 | 4.8 | 4.8 | 4.9 |
| Philos | 4.8 | 4.7 | 4.8 | 4.8 | 4.8 | 4.9 |
| Assura | 4.7 | 4.6 | 4.6 | 4.6 | 4.6 | 4.7 |
Source: comparis.ch