Here you can find information on customer satisfaction and learn what experiences other Comparis users had with the insurance company.
|5.2||Competence and helpfulness of employees|
|5.1||Statements (clarity, prompt payment, goodwill etc.)|
|5.1||Clarity and comprehensibility of customer information|
4.5% of premiums
Collection of data 11/2016
|Reserves of the health insurer Helsana||2014||2015|
|Number of policyholders||564,709||781,298|
|Reserves in millions of CHF||991.4||1,020.9|
|Minimum reserves in millions of CHF||631.4||642.3|
Besides Helsana, the Helsana Group comprises Avanex, Maxi.ch, Progrès and Sansan.
The benefits Helsana is obliged to cover under basic insurance are prescribed by law – as is the case with all health insurance companies. If policyholders switch to Helsana, they will therefore receive the same benefits as they did with their former health insurance company.
The Health Insurance Act obliges the health insurers to accept all applicants for the mandatory basic insurance irrespective of age, gender or state of health. This means that anybody may switch to Helsana. However, attention should be given to the health insurers' notification periods.
Helsana offers its standard model of mandatory basic insurance throughout Switzerland. In addition, Helsana also offers alternative models such as the Telmed, HMO and family doctor models. However, some of these are not available everywhere in Switzerland. You can find out most easily if Helsana offers an alternative insurance model in your place of residence and how much you would be able to save by making a premium comparison.
Helsana Versicherungen AG
Tel. 043 340 11 11
Fax 043 340 01 11
Medical advice (for policyholders): 0800 100 008
Helsana emergency number +41 43 340 16 11
Average number of policyholders in the previous year (basic insurance only).
Including reserves for optional daily benefits insurance.
Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.
The solvency ratio indicates the ratio between the existing reserves and the minimum amount.