Helsana Health Insurance

Helsana - Premium development

KK Name
  • # Members  |  CHF 0.00   premium
  • Customer satisfaction  (2017)   5.2
Premium calculation is based on a deductible rate of CHF 300 (deductible rate of CHF 0 in case of children) with inclusion of accidents. When selecting a canton, premium region 1 will be displayed. Not all insurances are on offer in every canton. Where a specific insurance is not available, the premium development view will remain empty.

Experiences and questions regarding Helsana in our forum

More information on Helsana

Customer satisfaction with Helsana

Here you can find information on customer satisfaction and learn what experiences other Comparis users had with the insurance company.

5.2 Competence and helpfulness of employees
5.1 Statements (clarity, prompt payment, goodwill etc.)
5.1 Clarity and comprehensibility of customer information
5.2 Overall rating

Comparis Rating

  • Mark 6.0 – 5.5: excellent
  • Mark 5.4 – 5.0: good
  • Mark 4.9 – 4.5: satisfactory
  • Mark 4.4 – 4.0: adequate
  • Mark 3.9 – 1.0: inadequate

Helsana - efficiency of administration

Administrative costs

4.5% of premiums

Collection of data 11/2016

When is a health insurance company efficient?

Health insurance companies are considered efficient
if their administrative costs are less than 4.2% of premiums.

Helsana – company details

Reserves of the health insurer Helsana 2014 2015
Number of policyholders 564,709 781,298
Reserves in millions of CHF 991.4 1,020.9
Minimum reserves in millions of CHF 631.4 642.3
Solvency ratio 157.0% 159.0%
comparis.ch displays the supervision data published by the FOPH. comparis.ch does not guarantee the accuracy of the data. Last updated: 26.09.2016

Corporate structure

Besides Helsana, the Helsana Group comprises Avanex, Maxi.ch, Progrès and Sansan.

Benefits covered under basic insurance

The benefits Helsana is obliged to cover under basic insurance are prescribed by law – as is the case with all health insurance companies. If policyholders switch to Helsana, they will therefore receive the same benefits as they did with their former health insurance company.

Switching to Helsana for basic insurance

The Health Insurance Act obliges the health insurers to accept all applicants for the mandatory basic insurance irrespective of age, gender or state of health. This means that anybody may switch to Helsana. However, attention should be given to the health insurers' notification periods.

Products of Helsana

Helsana offers its standard model of mandatory basic insurance throughout Switzerland. In addition, Helsana also offers alternative models such as the Telmed, HMO and family doctor models. However, some of these are not available everywhere in Switzerland. You can find out most easily if Helsana offers an alternative insurance model in your place of residence and how much you would be able to save by making a premium comparison.

How to contact Helsana

Helsana Versicherungen AG
8081 Zürich
Tel. 043 340 11 11
Fax 043 340 01 11

Medical advice (for policyholders): 0800 100 008
Helsana emergency number +41 43 340 16 11

Request a no-obligation quote now

Helsana - 1 more forum articles

  • Info ??

    Hello, My wife joining me in Geneva from India. I m here working on L permit already possesing Medical inssurance. kindly let me know the best deal i can make with you for insuring her health. thanks for help regards James More

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    3 comments | read 564 time(s)

More information on Helsana


Number of policyholders

Average number of policyholders in the previous year (basic insurance only).

Reserves in millions of CHF

Including reserves for optional daily benefits insurance.

Minimum reserves in millions of CHF

Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.

Solvency ratio

The solvency ratio indicates the ratio between the existing reserves and the minimum amount.



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