Concordia Health Insurance

Health insurance provider

Concordia - Premium development

Canton

Age group

Premium calculation is based on a deductible rate of CHF 300 (deductible rate of CHF 0 in case of children) with inclusion of accidents. When selecting a canton, premium region 1 will be displayed. Not all insurances are on offer in every canton. Where a specific insurance is not available, the premium development view will remain empty.

More about Concordia

Forum entries Customer satisfaction Administrative efficiency Company details

Customer satisfaction with Concordia

good(5.2)

Evaluation criteria
Valuation basis
Comparis Rating

good(5.3)

Competence and helpfulness of employees

good(5.2)

Statements (clarity, prompt payment, goodwill etc.)

good(5.1)

Clarity and comprehensibility of customer information

In 2019, comparis.ch conducted a representative survey on customer satisfaction with the Swiss health insurance companies in collaboration with the market research institution, «Intervista». A total of more than 2800 persons from all linguistic regions of Switzerland were surveyed. They rated the competence and commitment of the insurance employees, their satisfaction with the invoicing process, and the comprehensibility of customer information.

Mark 6.0 – 5.5: excellent
Mark 5.4 – 5.0: good
Mark 4.9 – 4.5: satisfactory
Mark 4.4 – 4.0: adequate
Mark 3.9 – 1.0: inadequate

All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

Concordia - efficiency of administration

Administrative costs

4.4% of premiums

Collection of data 10/2019

When is a health insurance company efficient?

Health insurance companies are considered efficient
if their administrative costs are less than 4.2% of premiums.

Concordia – company details

Reserves of the health insurer Concordia	2018
Number of policyholders More information Number of policyholders Average number of policyholders in the previous year (basic insurance only).	572,323
Reserves in millions of CHF More information Reserves in millions of CHF Including reserves for optional daily benefits insurance.	980.8
Minimum reserves in millions of CHF More information Minimum reserves in millions of CHF Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.	363.8
Solvency ratio More information Solvency ratio The solvency ratio indicates the ratio between the existing reserves and the minimum amount.	270.0%

comparis.ch displays the supervision data published by the FOPH. comparis.ch does not guarantee the accuracy of the data. Last updated: 24.09.2019

About Concordia

In 1914, when the Health and Accident Insurance Act (KUVG) was introduced, Concordia emerged from the Health Insurance Association of the Swiss Catholic People's Association. At first, its head office was in Zug. In 1919, Concordia moved to Lucerne.
On 1 January 2007, the Concordia Swiss Health and Accident Insurance Association assigned their health and accident insurance business to the newly founded corporation which carries the same name. The new corporation also took over all rights and obligations of the association. The corporation was integrated into a holding structure (Concordia Participations Ltd). As sole shareholder, the Concordia Association maintained control over the health insurance business.

Benefits covered under basic insurance

Benefits of the mandatory basic insurance are prescribed by law. Therefore, the benefits are consistent among all insurance providers.

Switching to Concordia for basic insurance

There is complete freedom to choose one's provider of mandatory basic insurance. Therefore, health insurance providers must accept all insured persons irrespective of age, gender or state of health. However, attention should be given to the health insurers' notification periods when changing one's insurance.

Where is Concordia active?

Concordia offers its standard model of mandatory basic insurance throughout Switzerland. In addition, Concordia also offers alternative insurance models (HMO and family doctor model). However, these models are not available in all regions and cantons. You can find out most easily if they are offered in your place of residence by making a premium comparison. concordiaMed is a 24-hour health advisory service available to all policyholders of Concordia. If you have medical concerns or uncertainties, qualified experts are able to advise you on the phone.