Assura health insurance

Assura - Premium development

KK Name
  • # Members  |  CHF 0.00   premium
  • Customer satisfaction  (2017)   4.7
Premium calculation is based on a deductible rate of CHF 300 (deductible rate of CHF 0 in case of children) with inclusion of accidents. When selecting a canton, premium region 1 will be displayed. Not all insurances are on offer in every canton. Where a specific insurance is not available, the premium development view will remain empty.

Experiences and questions regarding Assura in our forum

  • Not Happy with Assura

    I have Semi-privat insurance policy with Assura which is not cheap. I had need to go into hospital and my hospital doctor recommended in patient treatment as a pre-requisite for intensive therapy to aid recovery. After several telephones calls back and forth with my doctor and Assura's doctor (who More

    • 12
    • 0

    0 comments | read 1,831 time(s)

  • Maternity cover with Assura

    I have Complementa Plus and Optima in addition to the base insurance with Assura. What does this cover in terms of maternity hospital stay and delivery of the baby by gynocologist? It's not 100% clear for me in their policy as a lot of detail is missing... More

    • 0
    • 0

    1 comments | read 1,625 time(s)

  • Terminate my health insurance

    Hi I moved to Switzerland less than 2 months ago and was supposed to stay here until the end of the year. But for professional reason, it seems that I will be leaving next month. I did sent a signed contract to Assura a couple of weeks ago but I haven't received any reply from them. Is there a way More

    • 3
    • 0

    0 comments | read 1,221 time(s)

  • Assura company

    Hi, I am currently living in Geneva, switzerland. I have change my health insurance to Assura start Jan this year by looking at comparis website. But Assura still didnt send me any insurance card and also the insurance policy . They just send me the orange pay slip to ask me to pay for first 3 month. More

    • 1
    • 1

    3 comments | read 1,307 time(s)

  • Payer la pharmacie soit-même.

    Au vue des hautes augmentations de primes depuis des années, je me suis assuré auprès de Assura pour diminuer, ... enfin, mes primes d'assurance maladie. En fait, Assura nous prends pour les dindons de la farce. Tout d'abord, elle invente une nouvelle règle qui n'existe que chez elle, renvoyer More

    • 7
    • 4

    1 comments | read 769 time(s)

More information on Assura

Customer satisfaction with Assura

Here you can find information on customer satisfaction and learn what experiences other Comparis users had with the insurance company.

4.8 Competence and helpfulness of employees
4.5 Statements (clarity, prompt payment, goodwill etc.)
4.8 Clarity and comprehensibility of customer information
4.7 Overall rating

Comparis Rating

  • Mark 6.0 – 5.5: excellent
  • Mark 5.4 – 5.0: good
  • Mark 4.9 – 4.5: satisfactory
  • Mark 4.4 – 4.0: adequate
  • Mark 3.9 – 1.0: inadequate

Assura - efficiency of administration

Administrative costs

7.2% of premiums

Collection of data 11/2016

When is a health insurance company efficient?

Health insurance companies are considered efficient
if their administrative costs are less than 4.2% of premiums.

Assura – company details

Reserves of the health insurer Assura 2014 2015
Number of policyholders 696,292 922,902
Reserves in millions of CHF 826.1 757.8
Minimum reserves in millions of CHF 225.6 491.8
Solvency ratio 366.0% 154.0% displays the supervision data published by the FOPH. does not guarantee the accuracy of the data. Last updated: 26.09.2016

Good to know about Assura

Assura was founded in Western Switzerland in 1978. The executive board and the first branch office were opened in Pully.

Benefits covered under basic insurance

The range of benefits covered by all health insurance companies is set out in the Health Insurance Act (KVG).

Changing to Assura

In mandatory basic insurance, a health insurance company can neither reject a policyholder nor only accept him/her with reservations. There is full freedom to change insurance and every person may buy insurance from any health insurance company – independent of their age or health condition.

Offerings from Assura

Assura accepts policyholders from all over Switzerland for mandatory basic insurance (standard model). Additionally, Assura offers alternative insurance models for cost-conscious policyholders – however, not the whole range is available everywhere in Switzerland. To find out if Assura offers an alternative model at your place of residence, we recommend comparing premiums.

How to contact Assura

Assura-Basis SA
Avenue C.-F. Ramuz 70
Postfach 533
1009 Pully
Tel. 021 721 44 11
Fax 021 721 46 99

Request a no-obligation quote now

Assura - 5 more forum articles


    Hello I have basic insurance with Assura and my insurance broker tells me I am covered for up to 3 IVF treatments before the age of 42. Is this also exempt from deductible and retention rates? I can't read French so the Assura website is of no use to me. Also, how can I obtain cover for teeth straightening More

    • 0
    • 0

    2 comments | read 646 time(s)

  • switch to international Insurance

    I was wondering if it's allowed by law to switch insurance from swiss-based provider to international provider? More

    • 0
    • 0

    3 comments | read 706 time(s)

  • which is the cheapest health insurance for 2005?

    I need to take a health insurance for the last 3 months of 2005. Which is the cheapest one with the maximum franchise of 2500 CHF? On comparis, I can only find the prices for 2006. For 2006 it is indicated that Assura is the cheapest with 172 CHF/month. More

    • 0
    • 0

    3 comments | read 482 time(s)

  • Assura 2005

    I was checking your webpage to see what my insurance would cost in 2005 for Assura basic insurance but there is no amount given. What does this mean? More

    • 3
    • 0

    1 comments | read 442 time(s)


    Je suis expatrié qui travail dans Suisse. Au moment où j'ai l'assurance suisse. Est-ce que on lui permet si je change en (autre que le Suisse) assureur international qui couvrent dans le monde entier ? More

    • 0
    • 0

    1 comments | read 518 time(s)

More information on Assura


Number of policyholders

Average number of policyholders in the previous year (basic insurance only).

Reserves in millions of CHF

Including reserves for optional daily benefits insurance.

Minimum reserves in millions of CHF

Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.

Solvency ratio

The solvency ratio indicates the ratio between the existing reserves and the minimum amount.



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