Here you can find information on customer satisfaction and learn what experiences other Comparis users had with the insurance company.
|4.8||Competence and helpfulness of employees|
|4.5||Statements (clarity, prompt payment, goodwill etc.)|
|4.8||Clarity and comprehensibility of customer information|
7.2% of premiums
Collection of data 11/2016
|Reserves of the health insurer Assura||2014||2015|
|Number of policyholders||696,292||922,902|
|Reserves in millions of CHF||826.1||757.8|
|Minimum reserves in millions of CHF||225.6||491.8|
Assura was founded in Western Switzerland in 1978. The executive board and the first branch office were opened in Pully.
The range of benefits covered by all health insurance companies is set out in the Health Insurance Act (KVG).
In mandatory basic insurance, a health insurance company can neither reject a policyholder nor only accept him/her with reservations. There is full freedom to change insurance and every person may buy insurance from any health insurance company – independent of their age or health condition.
Assura accepts policyholders from all over Switzerland for mandatory basic insurance (standard model). Additionally, Assura offers alternative insurance models for cost-conscious policyholders – however, not the whole range is available everywhere in Switzerland. To find out if Assura offers an alternative model at your place of residence, we recommend comparing premiums.
Avenue C.-F. Ramuz 70
Tel. 021 721 44 11
Fax 021 721 46 99
Average number of policyholders in the previous year (basic insurance only).
Including reserves for optional daily benefits insurance.
Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.
The solvency ratio indicates the ratio between the existing reserves and the minimum amount.