CSS: reviews and experiences

5 / 6

Comparis Rating

Customer satisfaction with CSS

Comparis regularly surveys the Swiss population on their satisfaction with basic insurance. The result of the most recent survey is:

5 / 6

Comparis Rating

Source: comparis.ch

Value for money

4.8 / 6

Performance: quality and service

5.1 / 6

Information, communication and transparency

5.1 / 6

Convenience of touchpoints and contacts

5 / 6

Overall satisfaction

5 / 6

About CSS

Corporate structure

CSS is part of CSS Holding AG. The CSS Group comprises CSS, Arcosana, Intras and Sanagate.

Benefits covered under basic insurance

The Health Insurance Act (KVG) defines the Swiss catalogue of benefits as insured by the health insurance companies.

Switching to CSS for basic insurance

The law obliges the health insurance providers to accept every applicant into their mandatory health insurance; so anybody may switch to CSS irrespective of age or gender. However, attention should be given to the notification periods when changing one's insurance.

Area of activity

CSS offers mandatory basic insurance throughout Switzerland. In addition, CSS also offers HMO and family doctor models as well as a Telmed model. However, these alternative insurance models are not available everywhere in Switzerland. You can find out most easily if they are offered in your place of residence by making a premium comparison.

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Company details

Reserves of health insurance company CSS

The supervision data as published by the FOPH can be viewed on comparis.ch − comparis.ch is not liable for the correctness of the data. Updated: 26.09.23
Number of insured persons

860639

Reserves in millions of CHF

1269.9

Minimum reserves in millions of CHF

519.4

Solvency ratio

244%

Admin efficiency

When is a health insurance company efficient? Health insurance companies with administrative costs < 4.2% of premiums are efficient.

Data collection 10.2022

Administration costs

4% of premiums

Contact

CSS Kranken-Versicherung AG Tribschenstrasse 21 6002 Luzern 058 277 11 11 info@css.ch www.css.ch

Which is the right health insurance?

Overview of Swiss health insurance

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