Insurance
Cars & motorcycles
Property
Loans & mortgages
Price comparison
Healthcare & pensions
Other services
Menu
Mortgages hit parade
Customer satisfaction poll 2020
How do customers rate the service provided by your mortgage lender? Compare customer satisfaction ratings now.
This year, comparis.ch has once again surveyed the Swiss population to assess its level of satisfaction with Swiss mortgage lenders. In June 2020, market research institute «Intervista» canvassed the opinions of over 1'100 people from all four language regions.
- Competence and commitment of employees
- Mortgage processing
- Interest rates and fees
- Recommendations based on financial situation
- Clarity and comprehensibility of customer information
| Provider | Rating | Details |
|---|---|---|
| AXA | 5.4 | |
| BEKB | BCBE | 5.4 | |
| Bank Cler (formerly Bank Coop) | 5.3 | |
| Basellandschaftliche Kantonalbank | 5.3 | |
| Credit Suisse | 5.2 | |
| Helvetia Versicherungen | 5.1 | |
| Luzerner Kantonalbank | 5.3 | |
| Migros Bank | 5.3 | |
| PostFinance | 5.3 | |
| Raiffeisen | 5.5 | |
| St.Galler Kantonalbank | 5.4 | |
| Swiss Life | 5.3 | |
| Thurgauer Kantonalbank | 5.4 | |
| UBS | 5.3 | |
| Zürcher Kantonalbank | 5.3 |
Source: comparis.ch
Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.
Request a personal quote
HypoPlus, a partner service of comparis.ch, compares all lenders and finds the best deal for you.
Back to top
© 1996–2020 comparis.ch AG, Birmensdorferstrasse 108, 8003 Zurich, +41 44 360 52 62