Mortgages hit parade

Customer satisfaction poll 2018

How do customers rate the service provided by your mortgage lender? Compare customer satisfaction ratings now.

In 2018, comparis.ch conducted a survey on customer satisfaction with the mortgage providers in collaboration with the market research institution, GfK. A total of more than 800 persons from all linguistic regions of Switzerland were surveyed. They rated the following criteria: the competence and commitment of the insurance employees, the entire handling process, the interest terms and fees offered, the comprehensibility of the mortgage information, and the proposed solution with regard to the individual financial situation.

Provider Comparis Rating
PostFinance 5.4 Individual ratings Experience
Berner Kantonalbank 5.3 Individual ratings Experience
Luzerner Kantonalbank 5.3 Individual ratings Experience
Migros Bank 5.3 Individual ratings Experience
Raiffeisen 5.3 Individual ratings Experience
St.Galler Kantonalbank 5.3 Individual ratings Experience
Zürcher Kantonalbank 5.2 Individual ratings Experience
AXA 5.1 Individual ratings Experience
Basellandschaftliche Kantonalbank 5.1 Individual ratings Experience
UBS 5.1 Individual ratings Experience
Credit Suisse 4.9 Individual ratings Experience
Bank Cler 4.8 Individual ratings Experience

Source: comparis.ch

Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

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