Best mortgage lenders in Switzerland 2024
This year, together with the market research institute Innofact, Comparis has once again surveyed the Swiss population to assess how satisfied they are with different companies. In May 2024 we gathered the opinions of 4,500 people from all four language regions of Switzerland regarding their satisfaction with companies and their services.
They assessed the following aspects:
Value for money
Touchpoints and contact
Quality and service
Information and transparency
The participants each give a rating of 1 (worst) to 6 (best). A rating of 4 means “sufficient”. In addition, overall satisfaction with the company is assessed, also on a scale from 1 to 6. These four aspects and overall satisfaction are used to calculate a weighted average.
The new Comparis Quality Label gives an award to the lenders with the best ratings:
Lenders with a Comparis Rating of 5.5 or higher: Platinum
Lenders with a Comparis Rating of 5.2 to 5.4: Gold
Lenders with a Comparis Rating of 5.0 and 5.1: Silver
Customer satisfaction survey 2024
| Lender | Category | Rating | Characteristics |
|---|---|---|---|
| Raiffeisen | Gold | 5.3 | Winner information and transparency, winner touchpoints and contact |
| St. Galler Kantonalbank | Gold | 5.3 | Winner value for money, winner quality and service, winner information and transparency, winner overall satisfaction |
| Aargau Cantonal Bank | Gold | 5.2 | Winner touchpoints and contact |
| Basellandschaftliche Kantonalbank | Gold | 5.2 | Winner touchpoints and contact |
| Berner Kantonalbank | Silver | 5.1 | |
| Zürcher Kantonalbank | Silver | 5.1 | |
| AXA | Silver | 5.0 | |
| Luzerner Kantonalbank | Silver | 5.0 | |
| Migros Bank | Silver | 5.0 | |
| UBS | Silver | 5.0 | |
| Banque Cantonale du Valais | Silver | 5.0 | |
| Credit Suisse | 4.9 | ||
| Postfinance | 4.9 |
Source: comparis.ch
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