Mortgages hit parade

Customer satisfaction poll 2019

How do customers rate the service provided by your mortgage lender? Compare customer satisfaction ratings now.

This year, comparis.ch has once again surveyed the Swiss population to assess its level of satisfaction with Swiss mortgage lenders. In June 2019, market research institute «Intervista» canvassed the opinions of over 800 people from all four language regions.

In addition to their overall satisfaction, the respondents rated the following quality criteria:

  • Competence and commitment of employees
  • Mortgage processing
  • Interest rates and fees
  • Recommendations based on financial situation
  • Clarity and comprehensibility of customer information

Provider Comparis Rating
Basellandschaftliche Kantonalbank 5.5 Individual ratings Experience
AXA 5.4 Individual ratings Experience
Berner Kantonalbank 5.4 Individual ratings Experience
St.Galler Kantonalbank 5.4 Individual ratings Experience
Thurgauer Kantonalbank 5.4 Individual ratings Experience
Luzerner Kantonalbank 5.3 Individual ratings Experience
Migros Bank 5.3 Individual ratings Experience
Raiffeisen 5.3 Individual ratings Experience
Bank Cler 5.2 Individual ratings Experience
Zürcher Kantonalbank 5.2 Individual ratings Experience
PostFinance 5.1 Individual ratings Experience
UBS 5.1 Individual ratings Experience
Credit Suisse 4.9 Individual ratings Experience

Source: comparis.ch

Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

Request a personal quote

HypoPlus, a partner service of comparis.ch, compares all lenders and finds the best deal for you.

Request quotes