Health insurers: what labels does Comparis award?
Health insurers use Comparis labels for marketing purposes. What labels does Comparis award? How are they created, and what sets them apart? Here’s an overview.
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1. What labels does Comparis award to health insurers?
Comparis conducts its own studies on health insurance and awards various labels. They include:
Comparis Rating
Efficiency Award
Ethical Customer Acquisition
No Telemarketing
Health insurers may use the Comparis quality seals for marketing purposes.
2. Comparis Health Insurance Quality Label: what is it?
Once a year, Comparis examines how satisfied people in Switzerland are with their health insurer. To do so, Comparis conducts a representative survey. This results in the Comparis Health Insurance Quality Label.
The evaluation criteria are:
Value for money
Touchpoints and contact
Quality and service
Information and transparency
Overall satisfaction
The providers with the best ratings are awarded a platinum, gold or silver Comparis Quality Label.
Find a new health insurer
Are you looking for a new health insurer? You can switch basic health insurance every year. At Comparis, you can find out about the benefits offered by health insurers and compare premiums.
3. What is the Efficiency Award?
With the Efficiency Award, Comparis investigates the relationship between health insurance premiums and administrative costs. The award goes to the Swiss health insurers with the lowest administrative costs per insured person. Comparis launched this award in 2015.
The figures are based on the official supervisory data for mandatory health insurance (MHI). The Swiss Federal Office of Public Health (FOPH) publishes the data annually.
4. What are the Ethical Customer Acquisition and No Telemarketing quality labels?
In 2015, Comparis launched the Ethical Customer Acquisition and No Telemarketing labels.
The Ethical Customer Acquisition label is given to health insurers that commit to adhere to the Unfair Competition Act when acquiring customers. This also gives people who receive calls the right to find out where the caller has obtained their data. Health insurers are also obliged to comply with any requests to delete data or refrain from calling.
The No Telemarketing label is only awarded to health insurers that refrain from making telemarketing calls.
This article was first published on 17.01.2022
