How satisfied are the people of Switzerland with their insurance companies and mortgage lenders this year? That’s just what comparis.ch wanted to find out too. The leading online comparison service teamed up with market research experts GfK to carry out a representative survey. The companies have now received their ratings for 2018.
Whether health insurance, car insurance, contents insurance or mortgages, customer satisfaction is a key criterion for many people when choosing a provider. comparis.ch has been meeting this need for quite some time now by conducting an extensive customer satisfaction survey once a year.
Respondents to this survey evaluate different quality criteria for each provider. These include employee expertise, availability of contact persons, the premium amount and conditions. These individual scores are then aggregated to give an overall rating.
So who is occupying the top spots this year?
The winners are: Die Mobiliar, Swica and Luzerner Kantonalbank
Die Mobiliar, Swica and Luzerner Kantonalbank have the most satisfied customers. Die Mobiliar achieved the best score in the categories of both car insurance and contents/personal liability insurance, while Swica came out top of the health insurers. Luzerner Kantonalbank ranked highest among the mortgage lenders.
Here are the results by category:
Swica topped the customer satisfaction ranking with a rating of 5.4. In joint second place with a rating of 5.3 were three health insurers, while five others took bronze with a rating of 5.2.
Car and home contents insurance
With an overall rating of 5.5 for car insurance and 5.4 for contents insurance, Die Mobiliar was able to pull off a double victory. The Bern-based insurer was given the best overall rating of all its competitors by its customers in both categories.
Second place among the car insurers went to smile.direct, with third place shared by three companies.
|3||Touring Club Schweiz||5.3|
Second place in the contents insurance category was held jointly by smile.direct and Vaudoise. Achieving an overall rating of 5.2, a total of five insurers secured third place.
Among mortgage borrowers, the customers of Luzerner Kantonalbank were the most satisfied. They awarded their lender the best overall rating of 5.4. With a rating of 5.3, three lenders managed to secure second place. A total of six lenders made it into third position.
|3||St. Galler Kantonalbank||5.2|
The breakdowns of all the ratings can be viewed at comparis.ch. These ratings helps consumers to consider a provider's quality of service as well as price and benefits when making their decision.