Best internet providers in Switzerland 2024
Together with the market research institute Innofact, this year Comparis has surveyed the Swiss population for the first time to assess how satisfied they are with their mobile plan and internet providers. We awarded Comparis Labels based on participants’ responses. In May 2024, we gathered the opinions of 4,500 people from all four language regions of Switzerland regarding their satisfaction with companies and their services.
The survey covered the following aspects:
Value for money
Touchpoints and contact
Quality and service
Information and transparency
The participants each give a rating of 1 (worst) to 6 (best). A rating of 4 means “sufficient”. In addition, overall satisfaction with the company is assessed, also on a scale from 1 to 6. These four aspects and overall satisfaction are used to calculate a weighted average.
The new Comparis Quality Label recognizes the providers with the best ratings:
Providers with a Comparis Rating of 5.5 or higher: platinum
Providers with a Comparis Rating of 5.2 to 5.4: gold
Providers with a Comparis Rating of 5.0 and 5.1: silver
How the new Comparis Quality Label works
The labels are awarded to companies that have received over 30 reviews. To ensure a transparent presentation of as many providers as possible on the Swiss market as well as an extensive information basis, even providers with fewer than 30 reviews have received a rating. However, no label is awarded to these providers.
Customer satisfaction survey 2024
Label awards 2024
| Provider | Category | Rating | Special details |
|---|---|---|---|
| iway | Gold | 5.4 | Value for money winner, quality and service winner, information and transparency winner, touchpoints and contact winner, overall satisfaction winner |
| Wingo | Gold | 5.2 | |
| M-Budget | Silver | 5.1 | |
| Green | Silver | 5.0 | |
| Quickline | Silver | 5.0 | Information and transparency winner |
| Yallo | Silver | 5.0 | |
| net+ | Silver | 5.0 | |
| Salt | 4.9 | ||
| Swisscom | 4.9 | ||
| Sunrise | 4.7 |
Source: comparis.ch
Providers with fewer than 30 reviews
Providers with fewer than 30 reviews receive a rating, but no label.
| Provider | Rating |
|---|---|
| Teleking | 5.3 |
| Breitband.ch | 5.3 |
| Sasag | 5.2 |
| Teleboy | 5.1 |
| Rii Seez Net | 5.0 |
| SAK | 5.0 |
| Thurcom | 5.0 |
| Digital Republic | 4.9 |
| Init7 | 4.9 |
| Leucom | 4.9 |
| TalkTalk | 4.8 |
| Zattoo | 4.8 |
| GIB-Solutions AG | 4.7 |
| GGA Maur | 4.6 |
| Bliblablo | 4.5 |
| VTX | 4.5 |
| Glattwerk AG | 4.3 |
Source: comparis.ch
Compare internet providers
Dissatisfied with your provider? Comparis gives you an overview of the internet providers operating in Switzerland.