Best mobile plan providers Switzerland 2025
Comparis, together with the market research institute Innofact, surveyed the Swiss population about their satisfaction with companies. In May 2025, the assessments of 4’500 people from all four language regions were collected regarding their satisfaction with companies and their services.
Customer satisfaction survey 2025
Label awards 2025
| Providers | Category | Rating | Awards |
|---|---|---|---|
| Wingo | Gold | 5.3 | Winner value for money, winner quality and service, winner information and transparency, winner touchpoints and contact, winner overall satisfaction |
| Quickline | Gold | 5.2 | Winner touchpoints and contact |
| Coop Mobile | Silver | 5.1 | Winner touchpoints and contact |
| Galaxus Mobile | Silver | 5.1 | |
| GoMo | Silver | 5.1 | |
| Lebara | Silver | 5.1 | |
| M-Budget | Silver | 5.1 | Winner touchpoints and contact |
| TalkTalk | Silver | 5.1 | |
| Aldi Mobile | Silver | 5 | |
| Lidl Connect | Silver | 5 | |
| Swisscom | Silver | 5 | Winner touchpoints and contact |
| Yallo | Silver | 5 | |
| Salt | 4.9 | ||
| Sunrise | 4.7 |
Source: comparis.ch
Methodology
4,500 people throughout Switzerland are surveyed about their satisfaction with companies and their services.
The survey evaluates the following dimensions:
Value for money
Touchpoints and contact
Quality and service
Information and transparency
The participants each give a rating of 1 (poor) to 6 (excellent). A rating of 4 means «sufficient». In addition, the overall satisfaction with the company is also assessed on a scale of 1 to 6. These four dimensions and overall satisfaction are used to calculate a weighted average.
The Comparis Label honours the companies with the best ratings:
Companies with a Comparis Rating of 5.5 and higher: Platinum
Providers with a Comparis Rating 5.2–5.4: Gold
Providers with a Comparis Rating 5.0 and 5.1: Silver
How the Comparis Label works
The labels are awarded to companies that have received over 30 ratings have been rated. For transparency and to present as many providers on the Swiss market with as much information as possible, providers with fewer than 30 ratings a rating also receive a rating. However, these providers are not awarded a label.
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All individual ratings in detail
| Providers | Overall rating | Value for money | Quality and service | Information and transparency | Touchpoints and contact | Overall satisfaction |
|---|---|---|---|---|---|---|
| Wingo | 5.3 | 5.4 | 5.3 | 5.1 | 5 | 5.4 |
| Quickline | 5.2 | 5.2 | 5.2 | 5 | 5 | 5.3 |
| Coop Mobile | 5.1 | 5.1 | 5.1 | 5 | 5 | 5.2 |
| Galaxus Mobile | 5.1 | 5.3 | 5 | 4.7 | 4.8 | 5.2 |
| GoMo | 5.1 | 5.3 | 5.1 | 4.7 | 4.6 | 5.3 |
| Lebara | 5.1 | 5 | 5.1 | 4.8 | 4.8 | 5.2 |
| M-Budget | 5.1 | 5.2 | 5 | 5 | 5 | 5.2 |
| TalkTalk | 5.1 | 5.2 | 5 | 4.9 | 4.8 | 5.2 |
| Aldi Mobile | 5 | 5.1 | 5 | 4.8 | 4.9 | 5.1 |
| Lidl Connect | 5 | 5 | 4.9 | 4.7 | 4.8 | 5.2 |
| Swisscom | 5 | 4.7 | 5.1 | 5 | 5 | 5.1 |
| Yallo | 5 | 5 | 4.9 | 4.8 | 4.7 | 5.1 |
| Salt | 4.9 | 4.9 | 4.9 | 4.8 | 4.8 | 5 |
| Sunrise | 4.7 | 4.7 | 4.7 | 4.6 | 4.6 | 4.7 |
Source: comparis.ch