Ombudsmen for health insurance issues
If you have problems with your health insurance or your doctor, there is help available. Comparis explains who you can contact.
25.09.2025
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1. Ombudsman’s Office for Health Insurance
Ombudsman’s Office for Health Insurance
P.O. Box 519
6002 Lucerne
Phone: 041 226 10 10
What is the Ombudsman’s Office for Health Insurance responsible for?
Membership issues
Rejected claims/scope of benefits
Questions regarding premium calculation
Legal issues relating to mandatory basic insurance and supplemental insurance
2. Private Insurance and Suva Ombudsman
Private Insurance and Suva Ombudsman
P.O. Box 1063
8024 Zurich
Phone: 044 211 30 90
What is the Private Insurance and Suva Ombudsman responsible for?
Scope of services of accident insurance
Decisions relating to daily sickness allowance insurance
Other problems with private insurance
3. Legal Advice Centre for Accident Victims and Patients (UP)
UP has locations in Zurich, St. Gallen, Lucerne, Lenzburg (AG), Bern and Basel.
Phone: 0800 707 277
What is is the UP responsible for?
Liability claims (e.g. following an accident, an operation, etc.)
Invalidity insurance benefits
Daily allowance claims
Accident insurance
Sickness (incapacity to work) and wages
Pension fund benefits
4. Confederation of Swiss patient centres (DVSP)
The DVSP has locations in Zurich, Aargau/Solothurn, East Switzerland, Central Switzerland, Basel, Ticino and Graubünden.
Which concerns is the DVSP responsible for?
Information and education about the rights and obligations of patients
Clarification of treatment errors and enforcement of claims for damages
Clarification and mediation of conflicts
Enforcement of social and private insurance benefits
Consultation regarding medical invoices
5. Swiss Dental Association (SSO)
General Secretariat SSO
Thunstrasse 7
3001 Bern
Phone: 041 31 313 31 31
What is the SSO responsible for?
Complaints regarding dental treatment
Complaints regarding dentists’ fees
6. Consumer Protection Foundation (SKS)
Consumer Protection Foundation
Nordring 4
3001 Bern
Phone: 031 370 24 24
How can the Consumer Protection Foundation help?
Advice booklets and tests concerning various consumer issues
Personal consultation
This article was first published on 22.07.2022
