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Glossary

Telmed

For every new health problem, the policyholder has to call a consultation hotline before seeing a doctor for the first time. There, medical experts give advice, make recommendations on how to behave or refer patients to a doctor, a hospital or a therapist.

Thanks to the consultation by phone prior to consulting a doctor, costs can be saved. Policyholders in the Telmed model receive a premium reduction of 15 to 20 percent compared to the standard basic insurance.

Calculate Telmed premium discount

Health insurance companyName of modelPartnerTelephone
AgrisanoAGRI-contact 1Medgate0844 844 911
AMBSanaTel 1Medi24 0800 726 283
AssuraAssurCall 1Medgate 0844 844 911
AtupriFlexCare 1Medgate 0844 844 777
AtupriTelFirst 1Medgate0844 844 777
AvenirCallDoc 1Medi240800 963 963
AvenirPrimaTel 1Medi240800 852 852
AvenirSanaTel 1Medi240800 726 283
CM Vallée d'EntremontSanaTel 1Medi240800 726 283
CompactCompact One 1Medgate0844 111 365
CSSCallmed 1, 2Medgate058 277 77 77
CSSMultimed 1, 2Medgate058 277 77 77
CSS - ArcosanaCallmed 1, 2Medgate058 277 77 77
CSS - ArcosanaMultimed 1, 2Medgate058 277 77 77
CSS - IntrasCallmed 1, 2Medgate058 277 77 77
CSS - IntrasFirst Call 1, 2Medgate058 277 77 77
Easy SanaCallDoc 1Medi240800 963 963
Easy SanaPrimaTel 1Medi240800 852 852
Easy SanaSanaTel 1Medi240800 726 283
EGK-GesundheitskasseTelCare 1, 2Medgate0800 800 735
HelsanaBeneFit Plus Telmed 1Medgate0800 800 090
HelsanaPremed-24 1Medgate0800 773 633
KK SteffisburgSanmed24 1, 2Medgate0844 844 911
KK VisperterminenTelmedMedgate0844 844 911
KPTWin.easy 1Medi24058 310 98 99
KPTWin.win 1Medi240844 946 946
KVFCasamed 24 2Medgate0848 227 224
KVFCasamed Select 2Medgate 0848 227 224
Mutuel AssuranceCallDoc 1Medi240800 963 963
Mutuel AssurancePrimaTel 1Medi240800 852 852
Mutuel AssuranceSanaTel 1Medi240800 726 283
ÖKKCasamed 24 2Medgate0848 227 224
ÖKKCasamed Select 2Medgate 0848 227 224
PhilosCallDoc 1Medi240800 963 963
PhilosPrimaTel 1Medi240800 852 852
PhilosSanaTel 1Medi240800 726 283
ProgrèsBeneFit Plus Telmed 1Medgate0800 800 090
ProgrèsPremed-24 1Medgate0800 773 633
ProvitaMedpharm 3Santé24044 404 86 86
RhenusanaSanmed24 1Medgate0844 844 911
Sana24Med Call 1Medi240800 633 225
Sana24Tel Care 1Medi240800 633 225
SanagateSanaCall 1, 2Medgate058 911 80 00
SanitasCallMed 1Medgate0844 124 365
SanitasMedbase MultiAccess 1Medgate0848 888 777
SlkkTelCare 1Medgate0844 844 911
SodalisTelmed 4Medgate0844 844 911
Sumiswalder KKsumis24Telmed 1Medi240800 786 47 24
SwicaFavorit Medpharm 3Santé24044 404 86 86
SwicaFavorit Telmed 3Santé24044 404 86 86
Sympany - KolpingFlexhelp 24 1Medgate0844 654 654
Sympany - KolpingMedhelp 24 1Medgate0844 852 852
Sympany - KolpingPharmhelp 24 1Medgate0844 852 852
Sympany - MooveCallmed 24 1Medgate0844 852 852
Sympany - VivaoCallmed 24 1Medgate0844 852 852
VisanaMed Call 1Medi240800 633 225
VisanaTel Doc 1Medi240800 633 225
VivacareMed Call 1Medi240800 633 225
VivacareTel Care 1Medi240800 633 225
VivacareTel Doc 1Medi240800 633 225

As of: 13.11.2019


1In case of non-use of the help-line, policyholders may be reallocated to the standard model after an advance warning.
2In case of non-use of the help-line, none of the costs are covered.
3sante24 offers advice from competent experts and doctors. If required, sante24 arranges an appointment at one of Swica's partner practices or with an independently practising doctor or specialist on behalf of Swica Telmed. In case of non-use of the help-line, policyholders may be reallocated to the standard model.
4Cost of treatments that were initiated without consulting a Medgate physician can only be reimbursed at 50 percent.

The general terms of contract envision various procedures for dealing with policyholders who consult a doctor without having called the telephone helpline first. They range from refusal to reimburse the costs to downgrading to the standard basic insurance (exclusion from the Telmed model).

Telephone consultation before seeing a doctor is not required for the following cases:

  • Emergencies
  • Annual gynaecological preventive check-ups
  • Examinations by an eye specialist (in some cases only for children)
  • Other services (depends on insurance company)

Whether basic or supplemental insurance...

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