Telmed

For every new health problem, the policyholder has to call a consultation hotline before seeing a doctor for the first time. There, medical experts give advice, make recommendations on how to behave or refer patients to a doctor, a hospital or a therapist.

Thanks to the consultation by phone prior to consulting a doctor, costs can be saved. Policyholders in the Telmed model receive a premium reduction of 15 to 20 percent compared to the standard basic insurance.

Calculate Telmed premium discount

Health insurance company	Name of model	Partner	Telephone
Agrisano	AGRI-contact ¹	Medgate	0844 844 911
AMB	SanaTel ¹	Medi24	0800 726 283
Assura	AssurCall ¹	Medgate	0844 844 911
Atupri	FlexCare ¹	Medgate	0844 844 777
Atupri	TelFirst ¹	Medgate	0844 844 777
Avenir	CallDoc ¹	Medi24	0800 963 963
Avenir	PrimaTel ¹	Medi24	0800 852 852
Avenir	SanaTel ¹	Medi24	0800 726 283
CM Vallée d'Entremont	SanaTel ¹	Medi24	0800 726 283
Compact	Compact One ¹	Medgate	0844 111 365
CSS	Callmed ^{1, 2}	Medgate	058 277 77 77
CSS	Multimed ^{1, 2}	Medgate	058 277 77 77
CSS - Arcosana	Callmed ^{1, 2}	Medgate	058 277 77 77
CSS - Arcosana	Multimed ^{1, 2}	Medgate	058 277 77 77
CSS - Intras	Callmed ^{1, 2}	Medgate	058 277 77 77
CSS - Intras	First Call ^{1, 2}	Medgate	058 277 77 77
Easy Sana	CallDoc ¹	Medi24	0800 963 963
Easy Sana	PrimaTel ¹	Medi24	0800 852 852
Easy Sana	SanaTel ¹	Medi24	0800 726 283
EGK-Gesundheitskasse	TelCare ^{1, 2}	Medgate	0800 800 735
Helsana	BeneFit Plus Telmed ¹	Medgate	0800 800 090
Helsana	Premed-24 ¹	Medgate	0800 773 633
KK Steffisburg	Sanmed24 ^{1, 2}	Medgate	0844 844 911
KK Visperterminen	Telmed	Medgate	0844 844 911
KPT	Win.easy ¹	Medi24	058 310 98 99
KPT	Win.win ¹	Medi24	0844 946 946
KVF	Casamed 24 ²	Medgate	0848 227 224
KVF	Casamed Select ²	Medgate	0848 227 224
Mutuel Assurance	CallDoc ¹	Medi24	0800 963 963
Mutuel Assurance	PrimaTel ¹	Medi24	0800 852 852
Mutuel Assurance	SanaTel ¹	Medi24	0800 726 283
ÖKK	Casamed 24 ²	Medgate	0848 227 224
ÖKK	Casamed Select ²	Medgate	0848 227 224
Philos	CallDoc ¹	Medi24	0800 963 963
Philos	PrimaTel ¹	Medi24	0800 852 852
Philos	SanaTel ¹	Medi24	0800 726 283
Progrès	BeneFit Plus Telmed ¹	Medgate	0800 800 090
Progrès	Premed-24 ¹	Medgate	0800 773 633
Provita	Medpharm ³	Santé24	044 404 86 86
Rhenusana	Sanmed24 ¹	Medgate	0844 844 911
Sana24	Med Call ¹	Medi24	0800 633 225
Sana24	Tel Care ¹	Medi24	0800 633 225
Sanagate	SanaCall ^{1, 2}	Medgate	058 911 80 00
Sanitas	CallMed ¹	Medgate	0844 124 365
Sanitas	Medbase MultiAccess ¹	Medgate	0848 888 777
Slkk	TelCare ¹	Medgate	0844 844 911
Sodalis	Telmed ⁴	Medgate	0844 844 911
Sumiswalder KK	sumis24Telmed ¹	Medi24	0800 786 47 24
Swica	Favorit Medpharm ³	Santé24	044 404 86 86
Swica	Favorit Telmed ³	Santé24	044 404 86 86
Sympany - Kolping	Flexhelp 24 ¹	Medgate	0844 654 654
Sympany - Kolping	Medhelp 24 ¹	Medgate	0844 852 852
Sympany - Kolping	Pharmhelp 24 ¹	Medgate	0844 852 852
Sympany - Moove	Callmed 24 ¹	Medgate	0844 852 852
Sympany - Vivao	Callmed 24 ¹	Medgate	0844 852 852
Visana	Med Call ¹	Medi24	0800 633 225
Visana	Tel Doc ¹	Medi24	0800 633 225
Vivacare	Med Call ¹	Medi24	0800 633 225
Vivacare	Tel Care ¹	Medi24	0800 633 225
Vivacare	Tel Doc ¹	Medi24	0800 633 225

As of: 13.11.2019

¹	In case of non-use of the help-line, policyholders may be reallocated to the standard model after an advance warning.
²	In case of non-use of the help-line, none of the costs are covered.
³	sante24 offers advice from competent experts and doctors. If required, sante24 arranges an appointment at one of Swica's partner practices or with an independently practising doctor or specialist on behalf of Swica Telmed. In case of non-use of the help-line, policyholders may be reallocated to the standard model.
⁴	Cost of treatments that were initiated without consulting a Medgate physician can only be reimbursed at 50 percent.

The general terms of contract envision various procedures for dealing with policyholders who consult a doctor without having called the telephone helpline first. They range from refusal to reimburse the costs to downgrading to the standard basic insurance (exclusion from the Telmed model).

Telephone consultation before seeing a doctor is not required for the following cases:

Emergencies
Annual gynaecological preventive check-ups
Examinations by an eye specialist (in some cases only for children)
Other services (depends on insurance company)

Whether basic or supplemental insurance...

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