Hit parade of mobile network providers



In 2016, comparis.ch conducted a survey on customer satisfaction with the mobile communication providers in collaboration with the market research institution, GfK. A total of more than 1100 persons from all linguistic regions of Switzerland were surveyed. They rated the following criteria: the quality of calls, the satisfaction with the hotline and the mobile internet, the comprehensibility of customer information, the network coverage, and the price.



Customer satisfaction survey 2016

Provider
Rating points
Rating

Source: comparis.ch

Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = adequate, below 4 = poor
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system. )