Progrès health insurance

Health insurance provider

offered by the Helsana Group

Progrès - Premium development

Canton

Age group

Premium calculation is based on a deductible rate of CHF 300 (deductible rate of CHF 0 in case of children) with inclusion of accidents. When selecting a canton, premium region 1 will be displayed. Not all insurances are on offer in every canton. Where a specific insurance is not available, the premium development view will remain empty.

More about Progrès

Forum entries Customer satisfaction Administrative efficiency Company details

Customer satisfaction with Progrès

good(5.2)

Bewertungskriterien
Valuation basis
Comparis Rating

good(5.2)

Competence and helpfulness of employees

good(5.2)

Statements (clarity, prompt payment, goodwill etc.)

good(5.1)

Clarity and comprehensibility of customer information

In 2017, comparis.ch conducted a representative survey on customer satisfaction with the Swiss health insurance companies in collaboration with the market research institution, GfK. A total of more than 2400 persons from all linguistic regions of Switzerland were surveyed. They rated the competence and commitment of the insurance employees, their satisfaction with the invoicing process, and the comprehensibility of customer information.

Mark 6.0 – 5.5: excellent
Mark 5.4 – 5.0: good
Mark 4.9 – 4.5: satisfactory
Mark 4.4 – 4.0: adequate
Mark 3.9 – 1.0: inadequate

All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by comparis.ch are based on the Swiss school grading system.

Progrès - efficiency of administration

Administrative costs

5.6% of premiums

Collection of data 11/2017

When is a health insurance company efficient?

Health insurance companies are considered efficient
if their administrative costs are less than 4.2% of premiums.

offered by the Helsana Group

Progrès – company details

Reserves of the health insurer Progrès	2014	2015
Number of policyholders More information Number of policyholders Average number of policyholders in the previous year (basic insurance only).	180,906	391,716
Reserves in millions of CHF More information Reserves in millions of CHF Including reserves for optional daily benefits insurance.	175.4	181.6
Minimum reserves in millions of CHF More information Minimum reserves in millions of CHF Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.	108.8	114.3
Solvency ratio More information Solvency ratio The solvency ratio indicates the ratio between the existing reserves and the minimum amount.	161.0%	159.0%