Intras Health Insurance

offered by CSS Group

Intras - Premium development

Age group

Premium calculation is based on a deductible rate of CHF 300 (deductible rate of CHF 0 in case of children) with inclusion of accidents. When selecting a canton, premium region 1 will be displayed. Not all insurances are on offer in every canton. Where a specific insurance is not available, the premium development view will remain empty.

More about Intras

Experiences and questions regarding Intras in our forum

07/11/2013 from Rachelle

tell-med, call-med...

Comparis needs to give details about the differences between the various insurance companies for the first-call options. This plan requires you to phone before going to the doctor. Price is not the only difference between plans. CSS (Intras etc...) is very different than the other insurances. They told More



0 comments | read 1,645 time(s)

26/02/2013 from NMA NMA

HAPPY & satisfied w/ INTRAS, a good & INTELLIGENT Insurance

Well, not all insurance companies are equal. I am very HAPPY with INTRAS who reimbursed my treatment which they were absolutely not obliged to do. I happen to require 10 times the standard "compendicum " dose of a medication for my condition and they reimburse it without problems when they are only obliged More



0 comments | read 524 time(s)

Customer satisfaction with Intras

Competence and helpfulness of employees
Statements (clarity, prompt payment, goodwill etc.)
Clarity and comprehensibility of customer information
In 2017, conducted a representative survey on customer satisfaction with the Swiss health insurance companies in collaboration with the market research institution, GfK. A total of more than 2400 persons from all linguistic regions of Switzerland were surveyed. They rated the competence and commitment of the insurance employees, their satisfaction with the invoicing process, and the comprehensibility of customer information.
  • Mark 6.0 – 5.5: excellent
  • Mark 5.4 – 5.0: good
  • Mark 4.9 – 4.5: satisfactory
  • Mark 4.4 – 4.0: adequate
  • Mark 3.9 – 1.0: inadequate
All answers from one respondent about a provider are taken to calculate the total rating from the same respondent. A provider's final rating corresponds to the rounded mean value of all these total ratings. The final ratings as given by are based on the Swiss school grading system.

Intras - efficiency of administration

Administrative costs
4.9% of premiums

Collection of data 11/2017

When is a health insurance company efficient?
Health insurance companies are considered efficient
if their administrative costs are less than 4.2% of premiums.

offered by CSS Group

Intras – company details

Reserves of the health insurer Intras
Number of policyholders
More information
Number of policyholders
Average number of policyholders in the previous year (basic insurance only).
165,055 157,954
Reserves in millions of CHF
More information
Reserves in millions of CHF
Including reserves for optional daily benefits insurance.
175.0 198.0
Minimum reserves in millions of CHF
More information
Minimum reserves in millions of CHF
Since 2012, the minimum amount of reserves has been determined based on a model that takes the insurance companies' individual risks into account (Health Insurance Act (KVG) solvency test, cf. Art. 78ff Health Insurance Ordinance (KVV)). Insurance companies whose reserves are below the minimum amount (solvency ratio < 100%) are subject to the old reserve requirements until 2016.
115.1 113.8
Solvency ratio
More information
Solvency ratio
The solvency ratio indicates the ratio between the existing reserves and the minimum amount.
174.0% displays the supervision data published by the FOPH. does not guarantee the accuracy of the data. Last updated: 28.09.2017

About Intras

Intras was founded in 1964 in Geneva. In 2008 it was incorporated into the CSS Group.

Insurance benefits

The law stipulates which benefits a provider must cover in the mandatory basic insurance. This means that the coverage includes the same benefits with all health insurers.

Switching to Intras for basic insurance

For mandatory basic insurance, health insurance providers must accept all applicants without reservations and irrespective of age, gender or state of health. The so-called freedom to choose one's insurer applies. However, special attention should still be given to the notice periods.

Where is Intras active?

Intras offers mandatory basic insurance throughout Switzerland (standard model). Intras also offers alternative insurance models such as the family doctor, HMO or Telmed models. However, some of these are not available everywhere in Switzerland. You can find out most easily if Helsana offers an alternative insurance model in your place of residence and how much you would be able to save by making a premium comparison.

How to contact Intras

Intras Assurance-maladie SA
Tribschenstrasse 21
Postfach 2568
6002 Luzern
Tel. 058 277 11 11
Fax 058 277 12 12

Request a no-obligation quote now

Health insurance

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