Hit parade of mobile network providers

 

Once a year, comparis.ch questions the users on their satisfaction with their mobile telephone network provider. In November 2011, 5'200 persons rated the quality of the conversation, the satisfaction with the hotline, the comprehensibility of the customer information, the network coverage and the price.

  Provider Rating points Rating
Customer satisfaction survey 2011
  Aldi 5.4 good5.4 good
  Migros 5.3 good5.3 good
  Yallo 5.1 good5.1 good
  Swisscom 4.9 satisfactory4.9 satisfactory
  Coop 4.8 satisfactory4.8 satisfactory
  lebara 4.8 satisfactory4.8 satisfactory
  sunrise 4.4 sufficient4.4 sufficient
  Orange 4.3 sufficient4.3 sufficient
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.