Hit parade of mobile network providers

 

Once a year, comparis.ch asks users about their satisfaction with their mobile network operator's services so far. In November 2012, more than 9,200 persons rated call quality, satisfaction with the helpline, comprehensibility of customer information, network coverage and price in a non-representative survey.

  Provider Rating points Rating
Customer satisfaction survey 2013
  Aldi 5.4 good5.4 good
  Migros 5.3 good5.3 good
  Swisscom 5.0 good5.0 good
  Yallo 5.0 good5.0 good
  Coop 4.9 satisfactory4.9 satisfactory
  lebara 4.8 satisfactory4.8 satisfactory
  Orange 4.4 sufficient4.4 sufficient
  sunrise 4.2 sufficient4.2 sufficient
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.