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Customer satisfaction with ZKB
|
|
|
|
|
Procedure of the credit card application
|
 5.5
|
|
|
|
|
Spending limit of the credit
|
5.4
|
|
|
|
|
Fees and costs (annual fees, service fees, interest charges etc.)
|
4.5
|
|
|
|
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Comprehensibility and clarity of clearance
|
5.5
|
|
|
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Conditions (payment terms, instalment possibilities etc.)
|
5.2
|
|
|
|
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Help in the case of credit card loss or other problems (if required)
|
5.6
|
|
|
|
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Auxiliary services (if required)
|
5.3
|
|
|
|
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Over-all rating
|
5.2
|
