Best health insurer in Switzerland 2023
Health insurance premiums increase each year. The reason for this is the constant rise in the cost of healthcare. This makes it all the more important not only to make sure you have the right deductible and premium for your needs, but also to choose the best health insurer.
This year, comparis.ch has once again surveyed the Swiss population to assess how satisfied they are with their basic health insurance. In May 2023, market research institute Intervista canvassed the opinions of over 3,400 people from all four language regions in Switzerland.
They assessed the following aspects:
Value for money
Benefits: quality and service
Information/communication/transparency
Convenience of touchpoints and contacts
Overall satisfaction
A weighted average is calculated using aspects 1 to 4 plus 5.
Podium 2023
Customer satisfaction survey 2023
Provider | Rating |
---|---|
Agrisano | Good (5.2) |
Aquilana | Good (5.2) |
Concordia | Good (5.2) |
Sanitas | Good (5.2) |
Swica | Good (5.2) |
Atupri | Good (5.1) |
Helsana | Good (5.1) |
KPT | Good (5.1) |
ÖKK | Good (5.1) |
Sana24 (a company of the Visana Group) | Good (5.1) |
Visana | Good (5.1) |
Vivacare (a company of the Visana Group) | Good (5.1) |
CSS | Good (5.0) |
EGK-Gesundheitskasse | Good (5.0) |
Sympany | Good (5.0) |
Avenir (a Groupe Mutuel company) | Satisfactory (4.9) |
Easy Sana (a Groupe Mutuel company) | Satisfactory (4.9) |
Mutuel Assurance (a Groupe Mutuel company) | Satisfactory (4.9) |
Philos (a Groupe Mutuel company) | Satisfactory (4.9) |
Supra (a Groupe Mutuel company) | Satisfactory (4.9) |
Assura | Satisfactory (4.7) |
Source: comparis.ch
Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = average, below 4 = poor
All responses about a provider are added up to get an overall score for each individual respondent. A provider’s final rating is then calculated based on the rounded average of all these overall scores. The final ratings given by comparis.ch are based on the Swiss school system, where 6 is the best and 1 is the worst grade awarded.
Comparis also awards additional quality labels to health insurers: “Ethical Customer Acquisition” and “No Telemarketing”. What’s more, Comparis has been awarding its Efficiency Award since 2015. This award goes to the Swiss health insurers with the lowest administrative costs.
Does your health insurer skimp on service?
Whether it’s for you or for your whole family, find the right health insurance in 2024. You can calculate premiums on Comparis and request several non-binding quotes via our brokerage partner Optimatis.