Overview Swiss health insurers


 

Once a year, comparis.ch asks the users about their satisfaction with their health insurance company. In March 2012, more than 3,700 persons rated the competence and initiative of the insurance employees, the invoices and the comprehensibility of the customer information.

  Provider Rating points Rating Detailed rating
Customer satisfaction survey 2012
  Provita 5.4 good5.4 good Individual ratings and comments
  Aquilana 5.3 good5.3 good Individual ratings and comments
  Innova 5.3 good5.3 good Individual ratings and comments
  Swica 5.3 good5.3 good Individual ratings and comments
  Visana 5.2 good5.2 good Individual ratings and comments
  Agrisano 5.1 good5.1 good Individual ratings and comments
  KPT / CPT 5.1 good5.1 good Individual ratings and comments
  Concordia 5.0 good5.0 good Individual ratings and comments
  ÖKK 5.0 good5.0 good Individual ratings and comments
  Atupri 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Avanex 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Progrès 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Sanitas 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Sansan 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Vivao Sympany 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  CSS 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Easy Sana 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Helsana 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Mutuel Assurance 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Sana24 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Sanagate 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Philos 4.6 satisfactory4.6 satisfactory Individual ratings and comments
  Arcosana 4.5 satisfactory4.5 satisfactory Individual ratings and comments
  Assura 4.5 satisfactory4.5 satisfactory Individual ratings and comments
  Avenir 4.5 satisfactory4.5 satisfactory Individual ratings and comments
  Supra 4.3 sufficient4.3 sufficient Individual ratings and comments
  EGK-Gesundheitskasse 4.2 sufficient4.2 sufficient Individual ratings and comments
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.
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