Please take a look at the Comparis survey "Patients' Satisfaction in Swiss Hospitals" (German only).
Rating Scale
Regarding the rating scale, comparis.ch uses a normative approach. The answers to the individual questions were rated with problem-sensitive scales. The scales only differ through the problem tolerance. The different answer possibilities were either rated with 1 or with 0. comparis.ch has normatively defined which answer possibilities are to be rated "positive" (1) and which ones "negative" (0). Only those answer possibilities that - according to the judgement of comparis.ch - show a situation in which the expectations of the patient are mostly met, a point was awarded. If the expectations were not or only partly met, no point was given.
Emphasis on the questions
All of the 19 questions were weighed the same.
Patients' Satisfaction Points
Per hospital, a median was calculated. These medians were multiplied by 100. The valuation reached in this way is expressed in points. Like this, the results are easier to understand for the consumers. Example: A hospital got a median of 0.75. This valuation was multiplied with 100 and is therefore 75. The minimum is 0, the maximum 100 points. The valuations were rounded off to whole numbers. For the grading, the first decimal place after the point is decisive.
comparis.ch is aware that the chosen scale sets the standard very high. From the patients' point of view, however, the scale chosen by comparis.ch is legitimate. It is known that the Swiss health system is the second-most expensive in the world. If one claims to have one of the best health systems in the world, one also has to accept an accordingly critical inspection. Not only should the highest expectations be given to the clinical results, but also to the level of meeting the patients' needs.
