In an annual survey, Comparis determines customer satisfaction with the health insurance companies. Among other things, the users are asked to rate their experiences with their own health insurance company. The survey takes the following criteria into consideration:
- competence and the commitment of insurance company employees
- statements (accounting)
- comprehensibility of customer information
The rating uses the marks of the Swiss school system: 5.5 - 6.0 = very good, 5.0 - 5.4 = good, 4.5 - 4.9 = satisfactory, 4.0 - 4.4 adequate, below 4 = poor.
In order to achieve maximum accuracy, the single marks given by each customer are directly added to obtain a total rating. Therefore, the final rating is the average of all total ratings of each respondent and not the average of all single marks.
Customer satisfaction survey