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Advisory bodies for policyholders

Ombudsperson for social health insurance

Morena Hostettler Socha
Morgartenstrasse 9
6003 Lucerne
E-mail
Ombudsperson website

The ombudsperson is responsible for:
- membership issues
- denied claims / scope of benefits
- questions regarding premium calculation
- legal issues concerning mandatory basic insurance (KVG) and supplemental insurance (VVG)

Ombudsperson for private insurance

Postfach 2646
8022 Zurich
Telephone: 044 211 30 90
Fax: 044 212 52 20
Ombudsperson website

Responsible for:
- disputes with private insurers

Legal advice centre for accident victims and patients (UP)

Lindenstrasse 38
8008 Zurich
Telephone: 0800 707 277
mail@rechtsberatung-up.ch

Responsible for:
- personal counselling and legal advice

DVSP – Confederation of Swiss patient centres

Hofwiesenstrasse 3
Postfach
8042 Zurich
Telephone: 044 361 92 56
Website

Responsible for:
- information on patients' rights
- personal counselling and legal advice

Swiss Dental Association (SSO)

Münzgraben 2
Postfach 664
3000 Bern 7
Telephone: 031 311 76 28
Fax: 031 311 74 70
E-mail
SSO website

Responsible for:
- complaints regarding dental treatment and dentists' fees

Swiss Medical Association (FMH)

Generalsekretariat Postfach 170
Elfenstrasse 18
3006 Bern
Telephone: 031 359 11 11
Fax: 031 359 11 12
www.fmh.ch

Responsible for:
- complaints regarding medical treatment and doctors' fees

Consumer protection foundation (SKS)

Monbijoustrasse 61
Postfach
3000 Bern 23
Telephone: 0900 900 440 CHF 2.90/Min)
Office: 031 370 24 24
Fax: 031 372 00 27
E-mail
SKS website

Responsible for:
- advice booklets and tests concerning various consumer issues
- personal counselling

Consumer forum (kf)

Belpstrasse 11
3007 Bern
Telephone: 031 380 50 30
Consultation hotline: 0848 383 383
Fax: 031 380 50 31
E-mail
www.konsum.ch

Responsible for:
- advice on issues regarding household, consumption and environment: short information free of charge, further counselling invoiced based on the time invested

Consumer association of Western Switzerland (FRC)

Rue de Genève 7
CP 6151
1002 Lausanne
Telephone: 021 331 00 90
Fax: 021 331 00 91
Hotline: 0900 575 105 (CHF 2.85/Min.)
E-mail
www.frc.ch

Responsible for:
- advice on consumer issues
- personal budget counselling service
- "J'achète Mieux" magazine
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