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Advice Centre |
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Address |
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Telephone/Fax |
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Responsible for |
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Ombudsman for social health insurance |
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Rudolf Luginbühl
Morgartenstr. 9
6003 Lucerne |
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Mon - Fri 9h - 11:30h
German 041 226 10 10
French 041 226 10 11
Italian 041 226 10 12
Fax 041 226 10 13
info@om-kv.ch
Website Ombudsman |
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- Questions on membership
- Denied claims / extent of benefits
- Questions on premium calculation
- Legal questions with regard to mandatory basic health insurance and supplementary insurance as stipulated by law
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Ombudsman for private insurance |
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Kappelergasse 15
Postfach
8022 Zurich |
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044 211 30 90
Fax 044 212 52 20
Website Ombudsman |
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- Conflicts with private insurers
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Legal Advice Centre for accident victims and patients (UP) |
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Werdstr. 36
8004 Zurich |
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Free helpline:
0800 707 277
044 242 43 48
Fax 044 242 43 54 |
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- Individual consultations and legal support
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Swiss Patient Centres |
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Hofwiesenstr. 3
Postfach
8042 Zurich |
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044 361 92 56
Fax 044 361 94 34 |
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- Questions on patients' rights
- Individual consultations and legal support
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Swiss Dentists' Association (SSO) |
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Münzgraben 2
Postfach
3000 Berne 7 |
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031 311 76 28
Fax 031 311 74 70
E-Mail
Website SSO |
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- Complaints against dentists' services and fees
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Foundation Swiss Patient Organisation (SPO) |
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Häringstr. 20
8023 Zurich |
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0900 567 047 (CHF 2.13/min.)
Free consultations for members:
031 372 13 11 (Berne)
021 314 73 88 (Lausanne)
071 278 42 40 (St. Gallen)
044 252 54 22 (Zurich) |
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- Questions on patients' rights
- Individual consultations and legal support
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Doctors' Association (FMH) |
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General Secretariat
Elfenstr. 18
3006 Berne |
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031 359 11 11
Fax 031 359 11 12 |
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- Complaints on doctors' services and fees
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Foundation for Consumer Protection (SKS) |
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Monbijoustrasse 61
Postfach
3000 Berne 23 |
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Telephone hotline
0900 900 440
(CHF 1.70 min)
every Tue 13 - 16 hrs
and Thu 10 - 13 hrs
Secretariat:
Tel. 031 370 24 20
Fax 031 372 00 27
E-Mail
Website SKS |
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- Information brochures and Tests on all consumer questions
- Personal consultation
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Consumer forum (kf) |
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kf Zurich
Postfach 6813
8023 Zurich
Kfsektion.zh@bluewin.ch |
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Tel: 044 251 57 70
Mon, Tue, Thu, Fri
9 - 11 hrs
E-Mail
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- Advice on household, consumer and environment matters: Short information free of charge, longer consultations are charged on a time basis
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Fédération Romande des Consommateurs (FRC) |
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Rue de Genève 7
CP 2820
1002 Lausanne
info@frc.ch |
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Tel: 021 312 80 06
Fax 021 312 80 04
Telephone hotline:
0900 57 51 05
CHF 2.13/min.
Mon - Fri, 9.00 - 12.30 hrs
and 13.30 - 17.00 hrs
E-Mail
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- Consumer advice
- Personal budget advice
- Brochure "J'Achète Mieux"
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