Mortgages hit parade


 

Once a year, comparis.ch interrogates users about their satisfaction with their mortgage provider. In February 2013, roughly 3,800 persons rated competence and commitment of employees, overall handling, interest conditions and fees/charges offered, comprehensibility of the mortgage information and the suggested solution to their financial situation.

  Provider Rating points Rating Detailed rating Experience
Customer satisfaction poll 2013
  money-net.ch 5.6 very good5.6 very good Individual ratings Experience
  Freiburger Kantonalbank 5.4 good5.4 good Individual ratings Experience
  Helvetia Versicherungen 5.4 good5.4 good Individual ratings Experience
  Hypothekarbank Lenzburg 5.4 good5.4 good Individual ratings Experience
  BPS (Suisse) 5.3 good5.3 good Individual ratings Experience
  Luzerner Kantonalbank 5.3 good5.3 good Individual ratings Experience
  Clientis Zürcher Regionalbank 5.2 good5.2 good Individual ratings Experience
  Migros Bank 5.2 good5.2 good Individual ratings Experience
  St.Galler Kantonalbank 5.2 good5.2 good Individual ratings Experience
  Thurgauer Kantonalbank 5.2 good5.2 good Individual ratings Experience
  AXA Winterthur 5.1 good5.1 good Individual ratings Experience
  Baloise Bank SoBa 5.1 good5.1 good Individual ratings Experience
  Basellandschaftliche Kantonalbank 5.1 good5.1 good Individual ratings Experience
  Berner Kantonalbank 5.1 good5.1 good Individual ratings Experience
  Neuenburger Kantonalbank 5.1 good5.1 good Individual ratings Experience
  PostFinance 5.1 good5.1 good Individual ratings Experience
  Raiffeisen 5.1 good5.1 good Individual ratings Experience
  Schwyzer Kantonalbank 5.1 good5.1 good Individual ratings Experience
  Aargauische Kantonalbank 5.0 good5.0 good Individual ratings Experience
  Bank Coop 5.0 good5.0 good Individual ratings Experience
  UBS 4.9 satisfactory4.9 satisfactory Individual ratings Experience
  Neue Aargauer Bank 4.8 satisfactory4.8 satisfactory Individual ratings Experience
  Waadtländer Kantonalbank 4.8 satisfactory4.8 satisfactory Individual ratings Experience
  Walliser Kantonalbank 4.8 satisfactory4.8 satisfactory Individual ratings Experience
  Zuger Kantonalbank 4.8 satisfactory4.8 satisfactory Individual ratings Experience
  Credit Suisse 4.7 satisfactory4.7 satisfactory Individual ratings Experience
  Valiant 4.7 satisfactory4.7 satisfactory Individual ratings Experience
  Zürcher Kantonalbank 4.7 satisfactory4.7 satisfactory Individual ratings Experience
  Graubündner Kantonalbank 4.6 satisfactory4.6 satisfactory Individual ratings Experience
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.
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