Hitparade of private liability and household insurances


 

Once a year, comparis.ch asks the users about their satisfaction with their private liability and household insurance. In May 2012, about 2.400 people rated the competence of the insurance employees, the availability by phone of the insurance, the comprehensibility of the customer information, the promptness and obligingness when damages are reported as well as the premium rate.

  Provider Rating points Rating Individual ratings
Customer satisfaction survey 2012
  Mobiliar 5.2 good5.2 good Individual ratings and comments
  smile.direct 5.2 good5.2 good Individual ratings and comments
  Allianz24.ch 5.0 good5.0 good Individual ratings and comments
  AXA Winterthur 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  baloisedirect 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Vaudoise 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  CSS 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Helvetia 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Nationale Suisse 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Zurich Connect 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Allianz Suisse 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Basler 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Visana 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Zurich 4.7 satisfactory4.7 satisfactory Individual ratings and comments
  Generali 4.3 sufficient4.3 sufficient Individual ratings and comments
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.
  Compare premiums now