Forum Customer satisfaction

Be more responsive on email so that phone calls and old fashioned letters are not required. More

Hardly anyone does documents in English except AXa Winterthur and this really helped alot as they had English speaker customer service people who was quick and efficient. Plus the price was very reasonable More

For expats company does not provide information in English. However, usually someone who speaks english will go through information with you and translate, very helpful. More

There's not much I can say about the company, because I haven't had any accidents and there were not many reasons to contact the company for. Therefore from my little experience I can only say that the employees are very friendly and helpful. More

When I left Switzerland and quit my car insurance, they reimbursed the remainder of the policy in a timely fashion. Generally, quite happy with them and would insure again. More

The company did not even attempt to help me out, retreating in a vague statement that they are sorry the way things developed More

I am quite happy to have my car insurance with this company and will recommend to my frineds and colleagues. All the best, More

I have been very happy with the professional service I have received from Avanex which is a 200% improvement on my previos insurer(SAN24)who's main forte was issuing bogus invoices coupled with a great inability to listen to what their customer says. More

First, we don't have a choice in this country - we must take one of these policies, and they are not set up for the benefit of the insured - they are set up for the profit of the insurer. I think this systems causes many people not to seek out diagnosis because of the costs involved. And the yearly increases More

I AM WITH ATUPRI AND THERE IS ONE ISSUE, THEIR CORRESPONDENCE AND WEBSITE DOES NOT HAVE ENGLISH, MAKES IT VERY DIFFICULT TO COMPREHEND. PROBABLY CHANGE INSURANCE THIS YEAR. More

KPT's service has become worse and worse from 2010 to 2012 - so bad that our family is changing policy to SWICA to get away from them. They 'lose' invoices sent to them for repayment multiple times, delay payments for several months with unbelievable excuses, and take weeks to reply to communications. More

On the positive side, I find the helpdesk staff very helpful and I think the website portal is good and user friendly. My negative comment is related to the few proforma letters that I received. The letters were so general that they were not helpful to understand the situation. I called the helpdesk, More

Very neat and fast. No negative points for now. Hope it will stay this way. But you never know. More

Ihave never claimed health care costs and have been paying 500chf per month for almost 7 years!! Personally, I think its too expensive. Its a great model for healthcare delivery but just too expensive. More

The link with CSS is a pity as CSS often try to stop us using the Intras supplementary insurance and pay only for the basic insurance cover. In effect they deny us the rights for which we pay. More

Since the take-over of Intras we have had nothing but trouble. The accounting is chaotic - frequently wrong - last year they demanded more than CHF 7000 only to discover we were right and that none was due, but this was only after we had to get a lawyer involved! The care model is a disaster with suddenly More

I paid an invoice myself and claimed it back but they charged me for issuing the payment. More

Very poor organization and lack of understanding on their own policies. Look elsewhere. More

The company has been not clear on a couple of occasions about willingness/possibility to refunds treatments (physiotherapy) that were ordered by hospitals' doctors for a total amount of 400-500 CHF. We are still waiting for their decision after they sent us a letter where they said "we need to investigate More

It has no English correspondence. It can be hard to talk with an English-speaking employee over the phone, and when you do they try to get rid of you as soon as possible. They do answer your questions, but they clearly show they're not happy with talking in English. More

Ubs no longer seem interested in my mortgage now that I am 10 years into it. Can't get replies without chasing. When my 2nd tranche, fixed until dec 13, comes up I will be shopping around. More

Everything is online, very efficient! Only problem is if you combine more than one property into one loan, they go back to the interest rate of the first loan, even if rates have gone down in the interim. More

I'm with Raiffesien in Camano and can express nothing but praise for the professionalism of the bank and its team. Everything is handled promptly and smoothly and at no time do I feel I'm being ripped off. They help find a suitable solution which matches my circumstances and compared to another big More

We discussed a new rate in June 2011 for a fixed term mortgage that was to expire in Nov 2011. As the terms were not very good I said I'd wait till nearer the date to move and we'd discuss it in October. Next thing I knew the bank had moved me to the new rate, imposed a penalty and I'm now paying 2.25% More

Very friendly and professional. Interested in having clients and offer super value for money in terms of accompanying services when one choose to take a mortgage from Banque Migros. No bazaar with rates. More

My bank is UBS but it does not show up in the list. My experience with them is EXTREMELY NEGATIVE. Bad advice from incompetent staff. I was told to my face that they were not interested in business with little people like me. They gave me a current valuation on my apartment of Sfr. 130,000 less than More

Generally positive experience except one has to be careful to do one's homework on different options (e.g. fixed vs variable) to avoid agreeing with what the bank wants to "sell". More

I find UBS very unwilling to find a suitable solution after closing a 3.99 % mortgage back in Sept 2008. Single income family with three children, I would have expected UBS to look seriously into my proposals, which they didn't. They measure by their own standard, i.e. flexibility only applied if in More

Personal adviser was particularly helpful in the process. This type of service was never offered at the larger banks. More

Overall very good and without any problems (except a bit of a language issue as we don't speak German) More