Hit parade of car insurance providers


 

Once a year, comparis.ch asks users about their satisfaction with their car insurance company. In April 2013, about 2.000 people rated the competence of insurance employees, the availability of the insurance by phone, the comprehensibility of the customer information, the promptness and obligingness when damages are reported as well as the height of premiums.

  Provider Rating points Rating Detailed rating
Customer satisfaction survey 2013
  smile.direct 5.3 good5.3 good Individual ratings and comments
  baloisedirect 5.2 good5.2 good Individual ratings and comments
  Mobiliar 5.2 good5.2 good Individual ratings and comments
  Vaudoise 5.1 good5.1 good Individual ratings and comments
  Allianz Suisse 5.0 good5.0 good Individual ratings and comments
  AXA Winterthur 5.0 good5.0 good Individual ratings and comments
  Helvetia 5.0 good5.0 good Individual ratings and comments
  Zurich Connect 5.0 good5.0 good Individual ratings and comments
  Auto TCS 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Basler 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Generali 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Allianz24.ch 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Zurich 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Nationale Suisse 4.7 satisfactory4.7 satisfactory Individual ratings and comments
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.
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