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Hit parade of car insurances


 

Once a year, comparis.ch asks the users about their satisfaction with their car insurance company. In April 2009 over 2.000 people rated the competence of the insurance employees, the availability of the insurance by phone, the comprehensibility of the customer information, the promptness and obligingness when damages are reported as well as the hight of premiums.

  Provider Rating points Rating Detailed rating
Customer satisfaction poll 2009
  Alba 5.4 good5.4 good Individual ratings and comments
  Allianz24.ch 5.4 good5.4 good Individual ratings and comments
  smile.direct (formerly Coop) 5.4 good5.4 good Individual ratings and comments
  Mobiliar 5.3 good5.3 good Individual ratings and comments
  AXA Winterthur 5.1 good5.1 good Individual ratings and comments
  Helvetia 5.1 good5.1 good Individual ratings and comments
  Vaudoise 5.1 good5.1 good Individual ratings and comments
  Zurich Connect (formerly Zuritel) 5.1 good5.1 good Individual ratings and comments
  Allianz Suisse 5.0 good5.0 good Individual ratings and comments
  Zurich 5.0 good5.0 good Individual ratings and comments
  Auto TCS 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Basler 4.9 satisfactory4.9 satisfactory Individual ratings and comments
  Generali 4.8 satisfactory4.8 satisfactory Individual ratings and comments
  Nationale Suisse 4.7 satisfactory4.7 satisfactory Individual ratings and comments
 

Source: comparis.ch

  Rating scale: 5.5-6 = very good, 5-5.4 = good, 4.5-4.9 = satisfactory, 4-4.4 = sufficient, below 4 = insufficient
In order to achieve maximal exactness, the single marks of every interviewee are directly added together. The end mark of the provider therefore corresponds to the average of all total marks of the single interviewees and not the average of the single marks.
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